Order-to-Cash & Customer Support Specialist

Evonik; Piscataway Township (NJ); On-site; USD 60,000 - 85,000; Full time

Job summary

Evonik is seeking a Customer Service Representative I in New Jersey to manage daily order activities and support Order-To-Cash for domestic shipments. You will coordinate with Sales and other stakeholders to resolve blocks and ensure timely processing of customer orders.

The role requires SAP/CRM proficiency, a Bachelor’s degree, and 1-3 years of related experience. Strong communication and teamwork are essential to success in a fast-paced environment.

Qualifications

• Bachelor's degree in a related field preferred.
• 1-3 years of comparable work experience required.
• Customer support experience within the Chemical Industry strongly preferred.
• Excellent communication and decision making skills; ability to manage time with high volume workload.

Responsibilities

• Manages all Order-to-Cash processes for domestic orders, including samples.
• Responsible for off-line locations, shipping transactions and required paperwork per DOT compliance.
• Works with AI and automation targets for KPI improvements.
• Receives and processes customer inquiries.
• Coordinates vendor requests, receipts and accuracy, customer quotations, system entry, and maintains master data records for customers & price lists.
• Manages billing daily/monthly and responsible for overdue and collections process.
• Creates and provides customers, Sales, and Evonik colleagues order reports and analysis upon request.

Skills

Customer service

SAP

CRM software

Shipping documents

Regulatory knowledge

Communication

Teamwork

Education

Bachelor's degree

Tools

SAP

CRM software

Job description

Evonik is seeking a Customer Service Representative I in New Jersey to manage daily order activities and support Order-To-Cash for domestic shipments. You will coordinate with Sales and other stakeholders to resolve blocks and ensure timely processing of customer orders.

The role requires SAP/CRM proficiency, a Bachelor’s degree, and 1-3 years of related experience. Strong communication and teamwork are essential to success in a fast-paced environment.