Global Order-to-Cash & Logistics Specialist

Evonik; Allentown (Lehigh County); On-site; USD 63,000 - 114,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) plans

HSA and FSAs

Job summary

Evonik is seeking a Service and Support Specialist to manage end-to-end order processing, logistics coordination, and customer service activities across import, export and domestic orders. The role requires collaboration with Europe teams and strong SAP proficiency, with on-call duties and occasional travel.

The position offers full-time hours in a global chemical company environment, with emphasis on accuracy, communication, and regulatory compliance.

Qualifications

• Bachelor's degree or equivalent work experience required.
• 5+ years' experience in Customer Service/Sales related function.

Responsibilities

• Manages all Order-to-Cash processes for import/export and domestic orders.
• Monitors import, export and domestic shipment dates for customer and inventory replenishment orders.
• Provides support to Europe customer service and supply chain & logistics team.
• Maintains close daily communication with logistics group and carriers.

Skills

SAP

MS Dynamics

MS Teams

CRM

Office suite

Logistics operations

Communication

Independent work

Education

Bachelor's degree or equivalent

Tools

Office package

CRM systems

Job description

Evonik is seeking a Service and Support Specialist to manage end-to-end order processing, logistics coordination, and customer service activities across import, export and domestic orders. The role requires collaboration with Europe teams and strong SAP proficiency, with on-call duties and occasional travel.

The position offers full-time hours in a global chemical company environment, with emphasis on accuracy, communication, and regulatory compliance.