Order-to-Cash Specialist: Cash Apps & Collections

TreeHouse Foods; De Pere (WI); Hybrid; USD 27,000 - 50,000; Full time

Job summary

TreeHouse Foods is seeking an Order to Cash Specialist to support the Order to Cash team as a subject matter expert for processes related to Deduction Management, Collection Management, and Cash Application. This full-time hybrid role is based in De Pere, WI and focused on accurate cash application and customer account research.

You will research deductions, communicate with customers and internal partners, and help drive timely payment.

Qualifications

• Strong analytical, problem-solving, and organizational skills with a high level of attention to detail and accuracy.
• Ability to research, analyze, summarize, and communicate information effectively to customers and internal business partners.
• Knowledge of basic accounting principles and experience working with accounting or financial systems.

Responsibilities

• Process and accurately apply incoming customer payments in a timely manner while maintaining account integrity and supporting cash application activities.
• Manage customer accounts to support timely payment collection, resolve payment discrepancies, and communicate effectively with customers regarding payment issues, overpayments, deductions, and account concerns.
• Research, analyze, and resolve deductions, overpayments, and other customer account exceptions in accordance with established policies, procedures, and authorization limits.
• Obtain, review, and maintain supporting documentation related to deductions, overpayments, and payment disputes from customers and internal stakeholders.
• Communicate and collaborate with internal stakeholders to address customer issues, manage research requests, and support timely issue resolution.
• Recommend corrective actions and process improvements to minimize recurring deductions, payment disputes, and late payment activity.
• Manage outgoing payment requests for third-party customers and support related transaction processing activities.
• Prepare and support adhoc reporting, analysis, special projects, and other Order to Cash initiatives as assigned.

Skills

Analytical skills

Problem-solving

Organizational skills

Attention to detail

Communication skills

Education

Associate degree in Accounting, Business, or related field

Tools

Microsoft Office

Job description

TreeHouse Foods is seeking an Order to Cash Specialist to support the Order to Cash team as a subject matter expert for processes related to Deduction Management, Collection Management, and Cash Application. This full-time hybrid role is based in De Pere, WI and focused on accurate cash application and customer account research.

You will research deductions, communicate with customers and internal partners, and help drive timely payment.