Order to Cash Specialist

treehouse; De Pere (WI); Hybrid; USD 28,000 - 51,000; Full time

Benefits offered by this job

Competitive compensation

401(k) with match

Paid time off

Tuition reimbursement

Inclusive environment

Job summary

TreeHouse Foods in De Pere, WI, is seeking an Order to Cash Specialist to support the Order to Cash team as a subject matter expert for deductions, collections, and cash application.

This full-time hybrid role offers exposure to cash flow processes and working capital objectives, with opportunities to develop expertise across the Order to Cash function.

You will collaborate with internal stakeholders, handle payments, resolve disputes, and contribute to process improvements.

Qualifications

• Experience with Order to Cash processes and collections a plus.
• Strong attention to detail and ability to work cross-functionally.
• Excellent communication and problem solving.

Responsibilities

• Process and apply customer payments accurately and timely, maintaining account integrity.
• Manage customer accounts to support timely payment collection and resolve discrepancies.
• Research and resolve deductions, overpayments, and payment disputes per policy.
• Obtain and review documentation related to deductions, overpayments, and disputes.
• Collaborate with internal stakeholders to address issues and support resolution.
• Suggest actions to reduce recurring deductions, disputes, and late payments.
• Prepare outgoing payment requests for third-party customers.
• Support ad hoc reporting and special projects in Order to Cash.

Job description

Employee Type:

Full time

Location:

WI De Pere

Job Type:

Finance Credit & &Collection

Job Posting Title:

Order to Cash Specialist

About Us:

TreeHouse Foods is a leading manufacturer of private label packaged foods and beverages, operating a network of over 20 production facilities and several corporate offices across the United States and Canada. At TreeHouse Foods, our commitment to excellence extends beyond our products and revolves around our people. We are investing in talent and creating a performance-based culture where employees can do their best work and develop their careers, directly impacting our mission to make high quality, affordable food for our customers, communities, and families. We hope you will consider joining the team and being part of our future.

Named one of America's Best Large Employers by Forbes Magazine, we are proud to live by a strong set of values and strive to "Engage and Delight - One Customer at a Time." Guided by our values- Own It, Commit to Excellence, Be Agile, Speak Up, and Better Together We are a diverse team driven by integrity, accountability, and a commitment to exceptional results. We embrace change, prioritize continuous learning, and foster collaboration, transparency, and healthy debate. Together, we set each other up for success to achieve enterprise-wide goals.

What You Gain:

• Competitive compensation and benefits program with no waiting period - you're eligible from your first day!
• 401(k) program with 5% employer match and 100% vesting as soon as you enroll.
• Comprehensive paid time off opportunities, including immediate access to two weeks of vacation (increasing to three weeks after just three years of service), five sick days, two emergency days, parental leave and 11 company holidays (including two floating holidays).
• Leaders who are invested in supporting your accelerated career growth, plus paid training, tuition reimbursement and a robust educational platform - DevelopU - with more than 10,000 free courses to support you along the way.
• An inclusive working environment where you can build meaningful work relationships with a diverse group of professionals. Take advantage of opportunities to build on our team-oriented culture, such as joining one of our Employee Resource Groups.
• Access to our wellness and employee assistance programs.

Job Description:

About the Role:

We are seeking an Order to Cash Specialist to support internal TreeHouse stakeholders and the Order to Cash team as a subject matter expert for processes related to Deduction Management, Collection Management, and Cash Application. This position is responsible for activities including cash application, deduction and overpayment research, collections support, customer account management, and issue resolution. The role provides an opportunity to develop expertise within the Order to Cash function while supporting effective customer payment processes and working capital objectives.

You'll add value to this role by performing various functions including, but not limited to:

• Process and accurately apply incoming customer payments in a timely manner while maintaining account integrity and supporting cash application activities.
• Manage customer accounts to support timely payment collection, resolve payment discrepancies, and communicate effectively with customers regarding payment issues, overpayments, deductions, and account concerns.
• Research, analyze, and resolve deductions, overpayments, and other customer account exceptions in accordance with established policies, procedures, and authorization limits.
• Obtain, review, and maintain supporting documentation related to deductions, overpayments, and payment disputes from customers and internal stakeholders.
• Communicate and collaborate with internal stakeholders to address customer issues, manage research requests, and support timely issue resolution.
• Recommend corrective actions and process improvements to minimize recurring deductions, payment disputes, and late payment activity.
• Manage outgoing payment requests for third-party customers and support related transaction processing activities.
• Prepare and support ad hoc reporting, analysis, special projects, and other Order to Cash initiatives as assigned.

Important Details:

This is a full-time, hybrid role based in De Pere, WI operating on first shift.

The anticipated compensation for this position ranges from $19.71 - $36.54 USD per hour. This is the lowest to highest pay we in good faith believe we would pay for this role at the time of this posting. An employee's position within the pay range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications,experience, skills, seniority, geographic location, performance, shift, travel requirements, and business or organizational needs. For certain roles, the successful candidate may be eligible for annual discretionary merit compensation award or bonus.

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