Sr Analyst, Order to Cash, Credit

treehouse; De Pere (WI); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

401(k) with 5% employer match and 100%

Paid time off (4 weeks vacation, 5S, 2

Tuition reimbursement

DevelopU training platform

Job summary

TreeHouse Foods is seeking a Sr Analyst in Order to Cash – Credit to support its internal stakeholders and OTC team. This role emphasizes advanced data analysis to identify issues, assess risk, and drive resolution with customers, while ensuring accurate credit reviews and appropriate lines of credit.

The position requires leading complex discussions, supporting month-end activities, and driving process improvements across the OTC function, with exposure to acquisitions and integrations.

Qualifications

• Experience in Credit Management and Collection processes.
• Advanced data analysis to identify issues and root causes.
• Ability to lead discussions with internal and external customers.

Responsibilities

• Lead customer credit reviews to establish lines of credit and perform ongoing risk assessments for complex accounts.
• Manage a portfolio of higher complexity customer accounts, including collections activities and escalation handling.
• Perform OTC activities including account reconciliations, payment term updates, master data maintenance, reserve analysis, reclassifications, and blocked order management.
• Develop reporting with cross-functional stakeholders to track KPIs and recommend improvements.
• Lead discussions with internal stakeholders and customers to resolve complex issues and mitigate risk.
• Provide guidance and training to OTC team members on policies, procedures, and escalations.
• Support acquisitions, divestitures, and integration-related OTC activities.

Job description

Employee Type: Full time

Location: WI De Pere

Job Type: Finance Credit & Collection

Job Posting Title: Sr Analyst, Order to Cash, Credit

About Us

TreeHouse Foods is a leading manufacturer of private label packaged foods and beverages, operating a network of over 20 production facilities and several corporate offices across the United States and Canada. At TreeHouse Foods, our commitment to excellence extends beyond our products and revolves around our people. We are investing in talent and creating a performance-based culture where employees can do their best work and develop their careers, directly impacting our mission to make high quality, affordable food for our customers, communities, and families. We hope you will consider joining the team and being part of our future.

Named one of America's Best Large Employers by Forbes Magazine, we are proud to live by a strong set of values and strive to "Engage and Delight - One Customer at a Time." Guided by our values- Own It, Commit to Excellence, Be Agile, Speak Up, and Better Together. We are a diverse team driven by integrity, accountability, and a commitment to exceptional results. We embrace change, prioritize continuous learning, and foster collaboration, transparency, and healthy debate. Together, we set each other up for success to achieve enterprise-wide goals.

What You Gain

• Competitive compensation and benefits program with no waiting period - you're eligible from your first day!
• 401(k) program with 5% employer match and 100% vesting as soon as you enroll.
• Comprehensive paid time off opportunities, including immediate access to four weeks of vacation, five sick days, parental leave and 11 company holidays (including two floating holidays).
• Leaders who are invested in supporting your accelerated career growth, plus paid training, tuition reimbursement and a robust educational platform - DevelopU - with more than 10,000 free courses to support you along the way.
• An inclusive working environment where you can build meaningful work relationships with a diverse group of professionals. Take advantage of opportunities to build on our team-oriented culture, such as joining one of our Employee Resource Groups.
• Access to our wellness and employee assistance programs.

Job Description

About the Role

We are seeking a Sr Analyst, Order to Cash- Credit to support internal TreeHouse stakeholders and the Order to Cash (OTC) team as a subject matter expert for complex processes related to Credit Management and Collection Management. This role uses advanced data analysis to identify issues, assess risk, determine root cause, and lead discussions with internal and external customers to resolve business problems. The Senior Analyst is responsible for completing customer credit reviews and establishing lines of credit, evaluating customer risk in relation to credit line usage and order release, managing complex customer account activity to support timely payment, ensuring compliance with internal controls, and completing month-end related tasks. This individual serves as a key resource for escalations, process improvement, reporting, and departmental initiatives while providing guidance and support to achieve key departmental performance indicators.

You’ll add value to this role by performing various functions including, but not limited to:

• Lead customer credit reviews to establish appropriate lines of credit and perform ongoing risk assessments for complex customer accounts.
• Manage a portfolio of higher complexity customer accounts, including collections activities, escalated account issues, and customer-specific risk mitigation and resolution.
• Perform advanced Order to Cash (OTC) activities requiring analysis, policy interpretation, compliance with delegation of authority requirements, and independent decision-making, including account reconciliations, payment term updates, master data maintenance, reserve analysis, reclassifications, credit limit reviews, blocked order management, and root cause analysis.
• Partner with Financial Analysts and cross-functional stakeholders to develop reporting, analyze customer and portfolio performance, track KPIs, identify trends, assess risk, and recommend corrective actions and process improvements.
• Lead discussions with internal stakeholders and customers to resolve complex business issues, mitigate risk, improve customer account management, and prevent recurrence of issues.
• Provide guidance, training, and support to OTC team members regarding policies, procedures, escalations, and complex customer or process-related issues.
• Support acquisitions, divestitures, and integration-related OTC activities, including analysis, process alignment, transition support, and issue resolution.
• Complete and review monthly and quarterly close activities, reporting, reconciliations, reserve analysis, and supporting documentation to ensure accuracy, compliance, and timely completion of departmental requirements.
• Support audit, compli