Order to Cash Specialist

TreeHouse Foods; De Pere (WI); Hybrid; USD 27,000 - 50,000; Full time

Job summary

TreeHouse Foods is seeking an Order to Cash Specialist to support the Order to Cash team as a subject matter expert for processes related to Deduction Management, Collection Management, and Cash Application. This full-time hybrid role is based in De Pere, WI and focused on accurate cash application and customer account research.

You will research deductions, communicate with customers and internal partners, and help drive timely payment.

Qualifications

• Strong analytical, problem-solving, and organizational skills with a high level of attention to detail and accuracy.
• Ability to research, analyze, summarize, and communicate information effectively to customers and internal business partners.
• Knowledge of basic accounting principles and experience working with accounting or financial systems.

Responsibilities

• Process and accurately apply incoming customer payments in a timely manner while maintaining account integrity and supporting cash application activities.
• Manage customer accounts to support timely payment collection, resolve payment discrepancies, and communicate effectively with customers regarding payment issues, overpayments, deductions, and account concerns.
• Research, analyze, and resolve deductions, overpayments, and other customer account exceptions in accordance with established policies, procedures, and authorization limits.
• Obtain, review, and maintain supporting documentation related to deductions, overpayments, and payment disputes from customers and internal stakeholders.
• Communicate and collaborate with internal stakeholders to address customer issues, manage research requests, and support timely issue resolution.
• Recommend corrective actions and process improvements to minimize recurring deductions, payment disputes, and late payment activity.
• Manage outgoing payment requests for third-party customers and support related transaction processing activities.
• Prepare and support adhoc reporting, analysis, special projects, and other Order to Cash initiatives as assigned.

Skills

Analytical skills

Problem-solving

Organizational skills

Attention to detail

Communication skills

Education

Associate degree in Accounting, Business, or related field

Tools

Microsoft Office

Job description

Employee Type: Full time Location: WI De Pere Job Type: Finance Credit & Collection Job Posting Title: Order to Cash Specialist

About Us

TreeHouse Foods is a leading manufacturer of private label packaged foods and beverages, operating a network of over 20 production facilities and several corporate offices across the United States and Canada. At TreeHouse Foods, our commitment to excellence extends beyond our products and revolves around our people. We are investing in talent and creating a performance-based culture where employees can do their best work and develop their careers, directly impacting our mission to make high quality, affordable food for our customers, communities, and families. We hope you will consider joining the team and being part of our future. Named one of America’s Best Large Employers by Forbes Magazine, we are proud to live by a strong set of values and strive to “Engage and Delight – One Customer at a Time.” Guided by our values—Own It, Commit to Excellence, Be Agile, Speak Up, and Better Together We are a diverse team driven by integrity, accountability, and a commitment to exceptional results. We embrace change, prioritize continuous learning, and foster collaboration, transparency, and healthy debate. Together, we set each other up for success to achieve enterprise-wide goals.

What You Gain

Competitive compensation and benefits program with no waiting period – you’re eligible from your first day! 401(k) program with 5% employer match and 100% vesting as soon as you enroll. Comprehensive paid time off opportunities, including immediate access to two weeks of vacation (increasing to three weeks after just three years of service), five sick days, two emergency days, parental leave and 11 company holidays (including two floating holidays). Leaders who are invested in supporting your accelerated career growth, plus paid training, tuition reimbursement and a robust educational platform – DevelopU – with more than 10,000 free courses to support you along the way. An inclusive working environment where you can build meaningful work relationships with a diverse group of professionals. Take advantage of opportunities to build on our team-oriented culture, such as joining one of our Employee Resource Groups. Access to our wellness and employee assistance programs.

Job Description

About the Role: We are seeking an Order to Cash Specialist to support internal TreeHouse stakeholders and the Order to Cash team as a subject matter expert for processes related to Deduction Management, Collection Management, and Cash Application. This position is responsible for activities including cash application, deduction and overpayment research, collections support, customer account management, and issue resolution. The role provides an opportunity to develop expertise within the Order to Cash function while supporting effective customer payment processes and working capital objectives. You’ll add value to this role by performing various functions include, but not limited to:

• Process and accurately apply incoming customer payments in a timely manner while maintaining account integrity and supporting cash application activities.
• Manage customer accounts to support timely payment collection, resolve payment discrepancies, and communicate effectively with customers regarding payment issues, overpayments, deductions, and account concerns.
• Research, analyze, and resolve deductions, overpayments, and other customer account exceptions in accordance with established policies, procedures, and authorization limits.
• Obtain, review, and maintain supporting documentation related to deductions, overpayments, and payment disputes from customers and internal stakeholders.
• Communicate and collaborate with internal stakeholders to address customer issues, manage research requests, and support timely issue resolution.
• Recommend corrective actions and process improvements to minimize recurring deductions, payment disputes, and late payment activity.
• Manage outgoing payment requests for third-party customers and support related transaction processing activities.
• Prepare and support adhoc reporting, analysis, special projects, and other Order to Cash initiatives as assigned.

Important Details

This is a full-time, hybrid role based in De Pere, WI operating on first shift.

The anticipated compensation for this position ranges from $19.71 – $36.54 USD per hour. This is the lowest to highest pay we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the pay range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, and business or organizational needs. For certain roles, the successful candidate may be eligible for annual discretionary merit compensation award or bonus.

Requirements

You’ll fit right in if you have:

• Associate degree in Accounting, Business, or related field preferred; equivalent combination of education and experience will be considered.
• Minimum of 1 year of experience in Order to Cash, Accounts Receivable, Collections, Deduction Management, Cash Application, Trade Promotion Management, or related finance function preferred.
• Strong analytical, problem-solving, and organizational skills with a high level of attention to detail and accuracy.
• Ability to work independently and collaboratively while managing multiple priorities, adapting to change, and driving results in a fast-paced environment.
• Ability to research, analyze, summarize, and communicate information effectively to customers and internal business partners.
• Knowledge of basic accounting principles and experience working with accounting or financial systems.
• Strong written and verbal communication skills with the ability to interact effectively with internal and external stakeholders.
• Proficiency in Microsoft Office is required.

Disability Assistance and EEO Considerations

At TreeHouse Foods, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work to help us “Engage and Delight – One Customer at a Time.” TreeHouse Foods is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact disability‑[e-mail]

Recruitment Agencies

To all recruitment agencies: TreeHouse Foods does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Treehouse Foods employees, or any company location(s). TreeHouse Foods is not responsible for any fees related to unsolicited resumes/CVs.