Order & Quote Specialist - Customer Support

Paylocity; Canton (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Paylocity in Canton, OH is seeking an entry-level Customer Service Representative to support quotations, orders, and inquiries. The role emphasizes building strong customer relationships and learning product knowledge.

You will handle calls and emails, enter orders, and coordinate with internal teams to ensure on-time fulfillment while developing proficiency in our systems and processes.

Qualifications

• High school diploma or equivalent required.
• 1+ years of experience in customer service preferred.
• Demonstrated ability to learn new systems and processes.

Responsibilities

• Respond promptly to customer phone calls and emails.
• Process quotations and sales orders accurately and efficiently.
• Provide order status, pricing, availability, and lead time information.
• Escalate technical or complex customer inquiries when appropriate.
• Resolve routine customer issues while maintaining a positive customer experience.
• Document customer returns, complaints, and quality concerns.
• Prepare quotations using established pricing and procedures.
• Enter customer purchase orders into the ERP system accurately.

Skills

Strong communication

Customer-focused

Attention to detail

Teamwork

Willingness to learn

MS Office

Education

High school diploma or equivalent

Tools

ERP system

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Paylocity in Canton, OH is seeking an entry-level Customer Service Representative to support quotations, orders, and inquiries. The role emphasizes building strong customer relationships and learning product knowledge.

You will handle calls and emails, enter orders, and coordinate with internal teams to ensure on-time fulfillment while developing proficiency in our systems and processes.