Customer Support & Quotes Specialist

Hydrotech, Inc.; North Canton (OH); On-site; USD 30,000 - 41,000; Full time

Job summary

Hydrotech, Inc. is looking for a Customer Service Representative to deliver exceptional service by processing quotations, entering orders, answering inquiries, and coordinating order fulfillment.

This on-site role in North Canton, OH emphasizes product knowledge and strong customer relationships to support growth objectives. Responsibilities include accurate quotation preparation, ERP data entry, and collaboration with Purchasing and Operations to track order status.

Qualifications

• High school diploma or equivalent required.
• 1+ years of experience in customer service.
• Ability to learn new systems and processes.

Responsibilities

• Process customer quotations and sales orders accurately.
• Respond promptly to customer phone calls and emails.
• Provide order status, pricing, availability, and lead times.
• Escalate complex inquiries when needed.
• Document customer returns, complaints, and quality concerns.

Skills

Strong communication

Customer-focused

Organization

Attention to detail

Teamwork

Willingness to learn

MS Office proficiency

Education

High school diploma or equivalent

Job description

Hydrotech, Inc. is looking for a Customer Service Representative to deliver exceptional service by processing quotations, entering orders, answering inquiries, and coordinating order fulfillment.

This on-site role in North Canton, OH emphasizes product knowledge and strong customer relationships to support growth objectives. Responsibilities include accurate quotation preparation, ERP data entry, and collaboration with Purchasing and Operations to track order status.