Customer Experience & Order Liaison Specialist

Risus Talent Partners; Columbus (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Risus Talent Partners in Columbus, OH is seeking a Customer Service Representative to deliver a consistent, high-quality customer experience and to act as the main link between the customer, sales and operations. You will manage orders, service and support, handling problem-solving and sharing project information for internal and external customers.

The role emphasizes proactive communication, accurate order processing, timely quotes, and collaboration with cross-functional teams to ensure

Qualifications

• Provide high-quality customer experience and model exceptional service as the primary contact between customer, sales and operations.

Responsibilities

• Process and confirm orders as soon as received or communicate what needs to be ordered.
• Generate standard quotes within 24-48 hours of receipt.
• Answer phones by the 3rd ring and respond to emails by end of day.
• Build accurate specs and inventory items within 24-48 hours.
• Resolve customer problems with timely, appropriate resolution and escalate as needed.
• Monitor orders, open/back orders and inventory levels and inform customers of changes to deliver on time.

Job description

Risus Talent Partners in Columbus, OH is seeking a Customer Service Representative to deliver a consistent, high-quality customer experience and to act as the main link between the customer, sales and operations. You will manage orders, service and support, handling problem-solving and sharing project information for internal and external customers.

The role emphasizes proactive communication, accurate order processing, timely quotes, and collaboration with cross-functional teams to ensure