Order Processing & Customer Support Specialist

Radiant Systems Inc; Austin (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Radiant Systems Inc. in Austin, TX seeks a Customer Support Specialist for order processing on a 12-month assignment. You will provide timely assistance to customers and coordinate with internal teams.

Responsibilities include handling quotes, orders, repairs, warranties, and tracking; advising on deliveries; and solving shipping issues using Baan ERP and SAP/MS Dynamics. Requires 3–5 years' experience in customer service and supply chain, Associate degree or higher in Business Administration.

Qualifications

• 2+ years in order processing or customer support.
• Experience with SAP preferred; MS Dynamics CRM a plus.
• Able to interact professionally via telephone.
• Familiar with ERP systems such as Baan is a plus.

Responsibilities

• Provide courteous customer service for quotes, orders, repairs, warranties, and tracking.
• Manage customer accounts including Supplier Managed Inventory programs; advise on deliveries and shipping issues.
• Utilize Baan ERP and other software to complete tasks.
• Work in an office environment with occasional lifting; overtime, weekends and holidays may be required.

Skills

Order processing

Customer service

Telephone communication

Education

Associate degree in Business Administration

Tools

SAP

Microsoft Dynamics CRM

Baan ERP

Job description

Radiant Systems Inc. in Austin, TX seeks a Customer Support Specialist for order processing on a 12-month assignment. You will provide timely assistance to customers and coordinate with internal teams.

Responsibilities include handling quotes, orders, repairs, warranties, and tracking; advising on deliveries; and solving shipping issues using Baan ERP and SAP/MS Dynamics. Requires 3–5 years' experience in customer service and supply chain, Associate degree or higher in Business Administration.