Order & Customer Support Specialist

Rackmount Solutions, Inc.; Plano (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Rackmount Solutions, Inc. in Plano, TX is seeking a Customer Service Representative to support order processing and customer inquiries. You will handle sales orders from multiple channels and provide timely order status updates, maintaining accurate records and coordinating with internal teams.

The role emphasizes strong communication, multitasking, and problem-solving skills to ensure a positive customer experience from pre- to post-sale.

Qualifications

• Must be able to understand and follow order processing and customer support processes.
• Ability to respond to customer inquiries quickly and appropriately.
• Experience handling sales orders from multiple channels (website, phone, etc.).
• Provide order status updates and maintain accurate statuses on open orders.

Responsibilities

• Understand and follow processes surrounding order processing, and customer support to provide an exemplary customer experience, both pre- and post-sale.
• Respond to customer inquiries quickly and appropriately.
• Process sales orders from various sales channels (website, phone sales, etc.)
• Provide order status updates to customers and maintain accurate statuses on open orders.
• Proactively communicate with vendors to obtain status updates on orders.
• Receive, respond to, and manage customer requests for returns (RMAs).
• Receive, respond to, and manage claims for damaged/lost merchandise.
• Data entry functions including logging tracking numbers.
• Maintain professional and cordial relationships with customers and vendors.
• Coordinate with Sales, Accounting, Warehouse and other departments as needed.

Skills

Customer service

Communication

Multitasking

Detail oriented

Problem solving

Microsoft Office

Tools

CRM software

Microsoft Excel

Outlook

Job description

Rackmount Solutions, Inc. in Plano, TX is seeking a Customer Service Representative to support order processing and customer inquiries. You will handle sales orders from multiple channels and provide timely order status updates, maintaining accurate records and coordinating with internal teams.

The role emphasizes strong communication, multitasking, and problem-solving skills to ensure a positive customer experience from pre- to post-sale.