Customer Service Specialist

Randstad USA; Copiague (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Randstad USA in Copiague, NY is seeking a Customer Service Support Specialist who serves as a primary contact for customers pre- and post-sale. The role blends administrative tasks with high-quality customer interactions to process orders, quotes, and coordinate with production teams.

You will enter orders, handle quotes, assign RMAs, and support customers via phone and email, while staying organized and detail-oriented in a fast-paced manufacturing environment.

Qualifications

• Excellent verbal and written English communication.
• Experience with ERP systems; Sage 100 familiarity is a plus.
• Friendly, professional demeanor and attention to detail.
• Strong organizational and multitasking abilities.

Responsibilities

• Enter orders and manage quotes accurately.
• Coordinate with Production to meet shipping dates.
• Assign RMAs for service requests.
• Provide phone and written customer support.

Skills

English proficiency

Customer service

Multitasking

Tools

Sage 100

Job description

As a Customer Service Support Specialist, you will be a primary point of contact for our customers pre- and post-sale. You will combine strong administrative skills with high-level customer interaction, handling everything from order entry and quotes to internal coordination with our production teams.

Key Responsibilities:

• Order & Quote Management: Accurately enter sales orders, process product quotes, and calculate shipping costs.
• Production Coordination: Follow up directly with the Production department to track orders and ensure promised shipping dates are consistently met.
• Service & Support: Assign RMA (Return Merchandise Authorization) numbers for incoming service requests.
• Customer Interaction: Assist customers with product inquiries, offering friendly, professional support across phone and written communications.
• Administrative Operations: Execute day-to-day administrative tasks, including data entry, filing, and system record updates.

Qualifications & Work Experience

• Communication Skills: Impeccable verbal and written English communication skills, including a strong command of grammar, spelling, and professional tone.
• Technical & System Savvy: Comfortable utilizing modern Enterprise Resource Planning (ERP) systems (experience with Sage 100 is a plus, though not required).
• Soft Skills: Friendly and professional demeanor, comfortable handling phone inquiries, strong attention to detail, and a team-player attitude.
• Task Management: Highly organized with the ability to multitask, organize paperwork, and re-prioritize responsibilities as needed.
• Industry Experience (Plus): Prior experience in a manufacturing, high-tech, industrial, or exporting environment is helpful.