Customer Support – Order Processing

Radiant Systems Inc; Austin (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Radiant Systems Inc. in Austin, TX seeks a Customer Support Specialist for order processing on a 12-month assignment. You will provide timely assistance to customers and coordinate with internal teams.

Responsibilities include handling quotes, orders, repairs, warranties, and tracking; advising on deliveries; and solving shipping issues using Baan ERP and SAP/MS Dynamics. Requires 3–5 years' experience in customer service and supply chain, Associate degree or higher in Business Administration.

Qualifications

• 2+ years in order processing or customer support.
• Experience with SAP preferred; MS Dynamics CRM a plus.
• Able to interact professionally via telephone.
• Familiar with ERP systems such as Baan is a plus.

Responsibilities

• Provide courteous customer service for quotes, orders, repairs, warranties, and tracking.
• Manage customer accounts including Supplier Managed Inventory programs; advise on deliveries and shipping issues.
• Utilize Baan ERP and other software to complete tasks.
• Work in an office environment with occasional lifting; overtime, weekends and holidays may be required.

Skills

Order processing

Customer service

Telephone communication

Education

Associate degree in Business Administration

Tools

SAP

Microsoft Dynamics CRM

Baan ERP

Job description

Job Title: Customer Support Specialist - Order Processing

Location: Austin TX 78704 USA

Duration: 12 Months

Must Have Skills:

• 2+ years of order processing/customer support
• Systems: SAP preferred; Microsoft Dynamics CRM exp is a plus

Responsibilities:

• Provide courteous and professional customer service in response to incoming phone calls for spare parts quotes, order placement, repair and warranty service, tracking of orders/shipments, address billing inquiries, etc.
• Manage customer accounts including SMI (Supplier Managed Inventory) programs ? Advise customers on deliveries and investigate shipping issues.
• Incumbents are expected to maintain professional courtesy and demeanor in all customer interactions and be able to utilize Baan ERP and other software programs to accomplish job tasks.
• Work activities are performed in an office environment with little environmental or physical discomfort Some lifting, bending, stooping, and reaching occasionally is necessary.
• Employees may be required to work overtime as well as Weekends and Holidays as needed.

Qualifications:

• Associates Degree or higher in Business Administration or equivalent along with 3 to 5 years experience in customer service and supply chain management that may include parts shipping/receiving administration, materials planning, purchasing, and/or product support by telephone preferably in the semiconductor industry
• Ability to effectively communicate by telephone with customers as well as working knowledge MS Office applications.
• Equal Opportunity Employer/Minorities/Females/Disabled/Veterans