Customer Support Specialist – Order Processing

Radiant Systems Inc; Austin (TX); On-site; USD 25,000 - 30,000; Full time

Job summary

Radiant Systems Inc is seeking a Customer Support Specialist focused on order processing in Austin, TX. The role oversees inquiries, order handling, shipments, and billing questions, using ERP/CRM tools to maintain accurate records.

Candidates should have 2+ years in customer service/order processing, familiarity with SAP or Microsoft Dynamics CRM, strong communication skills, and a quick aptitude for learning new systems. This is a contract position with a 12-month duration.

Qualifications

• 2+ years of customer service/order processing experience.
• SAP experience preferred; Microsoft Dynamics CRM is a plus.
• Strong communication and customer service skills.
• Good knowledge of MS Office.
• Ability to learn new systems and processes quickly.
• Supply chain/shipping experience preferred.

Responsibilities

• Handle customer calls regarding quotes, orders, repairs, warranty services, and shipments.
• Process and track customer orders.
• Manage customer accounts and inventory programs.
• Investigate shipping and delivery issues.
• Address billing inquiries and provide timely solutions.
• Work with ERP/CRM systems and maintain accurate records.
• Support supply chain, shipping/receiving, and product-related activities.

Skills

Customer service

Order processing

ERP systems

CRM

MS Office

Communication

Attention to detail

Tools

SAP

Microsoft Dynamics CRM

Job description

Customer Support Specialist – Order Processing

Location: Austin TX 78704 USA

Duration: 12 Months

Pay: $20/hr. W2

Job Summary:

We are looking for a Customer Support Specialist with experience in order processing and customer service to manage customer inquiries, orders, shipments, billing questions, and account support.

Key Responsibilities:

• Handle customer calls regarding quotes, orders, repairs, warranty services, and shipments
• Process and track customer orders
• Manage customer accounts and inventory programs
• Investigate shipping and delivery issues
• Address billing inquiries and provide timely solutions
• Work with ERP/CRM systems and maintain accurate records
• Support supply chain, shipping/receiving, and product-related activities

Requirements:

• 2+ years of customer service/order processing experience
• SAP experience preferred; Microsoft Dynamics CRM is a plus
• Strong communication and customer service skills
• Good knowledge of MS Office
• Ability to learn new systems and processes quickly
• Supply chain/shipping experience preferred