Order Processing & Customer Success Specialist

MBC Companies; McDonald (TN); On-site; USD 35,000 - 52,000; Full time

Job summary

MBC Companies is seeking an Order Processing and Customer Service Specialist in McDonald, Tennessee. The role focuses on processing orders and ensuring accurate data management to meet customer demands and optimize inventory.

Responsibilities include order entry, pricing coordination with Bids, and fulfillment planning with Transportation, while maintaining high levels of customer service and problem resolution. The position emphasizes accuracy and efficient communication across departments.

Qualifications

• Must have High School diploma, associate or bachelor’s degree preferred.
• Must have office support and customer service experience.
• Computer skills: Working knowledge of Word, Excel, and ability to learn other software.
• Must have excellent customer service and client-focus skills.
• Critical thinking and problem-solving skills.
• Strong attention to details and ability to analyze data.
• Excellent communication skills, written and verbal.
• Technical and product knowledge capacity.

Responsibilities

• Process and enter customer purchase orders daily.
• Ensure order accuracy: customer, PO number, delivery address, item codes.
• Collaborate with Bids on pricing and with Transportation on fulfillment.
• Monitor carrier load schedules to reduce shortages; communicate with stakeholders.
• Approve Bills of Lading (BOL).
• May assist with samples as requested.
• Provide customer service and issue resolution.
• Support team and personal development; promote a customer-centric culture.

Skills

Order processing

Data management

Customer service

Problem solving

Attention to detail

Communication skills

Excel

Word

Education

High School diploma

Associate or bachelor’s degree preferred

Tools

Word

Excel

Job description

MBC Companies is seeking an Order Processing and Customer Service Specialist in McDonald, Tennessee. The role focuses on processing orders and ensuring accurate data management to meet customer demands and optimize inventory.

Responsibilities include order entry, pricing coordination with Bids, and fulfillment planning with Transportation, while maintaining high levels of customer service and problem resolution. The position emphasizes accuracy and efficient communication across departments.