Customer Success & Order Support Specialist

IP Corporation; Nashville (TN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, vision

Generous PTO

401(k) with company match

Growth opportunities

Job summary

IP Corporation in Nashville, TN is seeking a Customer Support Specialist to handle inquiries, support order management, and resolve issues to ensure responsive service.

You will collaborate with Sales, Supply Chain, and Operations to ensure accurate orders, timely fulfillment, and data integrity in ERP/CRM systems.

The role offers stability in a family-owned manufacturing environment with competitive benefits and growth opportunities.

Qualifications

• 2-4 years in customer support or related role (manufacturing or distribution preferred).
• Experience with ERP/CRM systems (SAP, Oracle, Salesforce) and data accuracy.
• Strong communication and organizational skills with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage customer inquiries related to orders, products, pricing, and delivery timelines.
• Process and support customer orders with accuracy and attention to detail.
• Coordinate with internal teams to ensure timely and complete order fulfillment.
• Monitor order status and communicate updates to customers proactively.
• Resolve order discrepancies, billing issues, and service-related concerns.
• Maintain accurate customer and order data within ERP and CRM systems.
• Support documentation and recordkeeping related to customer interactions.
• Identify opportunities to improve processes and enhance customer experience.
• Escalate complex issues to senior team members or leadership as needed.

Skills

Customer service excellence

Communication skills

Attention to detail

Multi-tasking

Team collaboration

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Tools

SAP

Oracle

Salesforce

Job description

IP Corporation in Nashville, TN is seeking a Customer Support Specialist to handle inquiries, support order management, and resolve issues to ensure responsive service.

You will collaborate with Sales, Supply Chain, and Operations to ensure accurate orders, timely fulfillment, and data integrity in ERP/CRM systems.

The role offers stability in a family-owned manufacturing environment with competitive benefits and growth opportunities.