Order Support & Customer Care Specialist

Supreme Staffing; Moscow (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Job summary

Supreme Staffing in Tennessee, USA, seeks a motivated Customer Service/Order Entry professional to handle orders, provide delivery updates, and maintain accuracy in a fast-paced environment. This role emphasizes clear communication, attention to detail, and teamwork with internal departments.

You will review and process orders, enter data into systems, respond to inquiries, and assist with pricing and credits as needed.

Qualifications

• Previous customer service, call center, administrative, order entry, or client-facing experience preferred.
• Strong verbal and written communication skills.
• Ability to write clear, professional emails with strong grammar and spelling.
• Strong attention to detail and accuracy.
• Excellent listening, problem-solving, and interpersonal skills.
• Comfortable communicating with different customers and personalities.
• Ability to multitask, prioritize requests, and work efficiently in a fast-paced environment.
• Basic computer skills, including experience with email and Microsoft Office.
• Experience with CRM, ERP, or order-entry systems preferred.
• MFG/Pro experience is a plus.
• Ability to learn company products, processes, and order-entry procedures.
• Experience operating standard office equipment and multi-line phone systems preferred.

Responsibilities

• Receive, review, and process customer and warehouse orders.
• Accurately enter orders into the production and order management system.
• Follow up on orders and provide customers with delivery and status updates.
• Respond to customer questions and resolve concerns professionally.
• Prepare shipping documents and related paperwork.
• Provide pricing information using company price guides.
• Issue customer credits when necessary.
• Communicate with customers through phone, email, and other channels.
• Build and maintain positive relationships with customers and internal departments.
• Communicate order status, delivery schedules, pricing, and product information clearly.
• Perform additional duties as assigned.

Skills

Communication skills

Attention to detail

Multitasking

Customer service

Problem solving

Tools

CRM

ERP systems

Microsoft Office

Order-entry systems

MFG/Pro

Job description

Supreme Staffing in Tennessee, USA, seeks a motivated Customer Service/Order Entry professional to handle orders, provide delivery updates, and maintain accuracy in a fast-paced environment. This role emphasizes clear communication, attention to detail, and teamwork with internal departments.

You will review and process orders, enter data into systems, respond to inquiries, and assist with pricing and credits as needed.