Client Order Management & Support Specialist

EVERSANA; Memphis (TN); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

Medical and dental plans

Tuition reimbursement

401k matching

Paid time off

Employee Assistance Programs

Job summary

A leading life sciences commercialization service provider is seeking a Client Order Management Support Representative in Memphis, Tennessee. This role is crucial in managing client orders and inquiries, ensuring exceptional customer service. Applicants should have 5+ years of order management or customer service experience, strong communication skills, and a problem-solving mindset. The position offers competitive benefits and a collaborative work environment.

Qualifications

• 5+ years of experience in order management or customer service.
• Excellent verbal and written communication skills.
• High attention to detail and organizational skills.

Responsibilities

• Process and manage client orders from entry to fulfillment.
• Serve as the first point of contact for inquiries regarding orders.
• Investigate and resolve issues regarding orders and customer concerns.
• Partner with teams to resolve complex client and customer issues.
• Monitor and manage open order reports and follow-up actions.

Skills

Order management experience

Customer service skills

Proficiency in order management systems

Organizational skills

Problem-solving skills

Multitasking ability

Empathy under pressure

Team-oriented mindset

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

CRM platforms

Job description

A leading life sciences commercialization service provider is seeking a Client Order Management Support Representative in Memphis, Tennessee. This role is crucial in managing client orders and inquiries, ensuring exceptional customer service. Applicants should have 5+ years of order management or customer service experience, strong communication skills, and a problem-solving mindset. The position offers competitive benefits and a collaborative work environment.