Order Management Specialist – Data-Driven Problem Solver

Fairfield-Chair-Company; Lenoir (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

PTO

401K with company match

Job summary

Fairfield-Chair-Company in Lenoir, NC, seeks a detail-oriented Customer Service Coordinator to monitor orders from customers and sales reps, track them in a territory, and communicate issues by email.

You will resolve order disputes before shipping, coordinate with Traffic/Shipping to hit install dates, and handle high call volumes with professional written and spoken English. Proficiency in Word, Excel, Outlook, and AS400 is preferred.

Qualifications

• Communicate effectively by phone or in writing.
• Able to perform moderately difficult mathematical calculations.
• Ability to handle large call volumes in a timely manner.
• Self-motivated with minimal supervision in a fast-paced environment.
• Excellent organizational skills and confidentiality handling.
• Proficient in MS Word, Excel, Outlook and AS400.
• Strong interpersonal, written, and oral communication skills.

Responsibilities

• Monitor all orders from customers and sales reps once acknowledged.
• Track orders in a select territory using an Excel spreadsheet.
• Communicate any issues on an order with customer and/or rep.
• Resolve issues or disputes related to orders prior to shipping.
• Coordinate shipping dates with Traffic/Shipping Dept to meet install dates.
• Correspond mainly by email, with occasional phone calls from reps and customers.

Skills

Communication

Math

High call volumes

Self-motivation

Organization

Phone skills

Typing

Tools

Microsoft Word

Excel

Microsoft Outlook

AS400

Job description

Fairfield-Chair-Company in Lenoir, NC, seeks a detail-oriented Customer Service Coordinator to monitor orders from customers and sales reps, track them in a territory, and communicate issues by email.

You will resolve order disputes before shipping, coordinate with Traffic/Shipping to hit install dates, and handle high call volumes with professional written and spoken English. Proficiency in Word, Excel, Outlook, and AS400 is preferred.