Order Management

Fairfield-Chair-Company; Lenoir (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

PTO

401K with company match

Job summary

Fairfield-Chair-Company in Lenoir, NC, seeks a detail-oriented Customer Service Coordinator to monitor orders from customers and sales reps, track them in a territory, and communicate issues by email.

You will resolve order disputes before shipping, coordinate with Traffic/Shipping to hit install dates, and handle high call volumes with professional written and spoken English. Proficiency in Word, Excel, Outlook, and AS400 is preferred.

Qualifications

• Communicate effectively by phone or in writing.
• Able to perform moderately difficult mathematical calculations.
• Ability to handle large call volumes in a timely manner.
• Self-motivated with minimal supervision in a fast-paced environment.
• Excellent organizational skills and confidentiality handling.
• Proficient in MS Word, Excel, Outlook and AS400.
• Strong interpersonal, written, and oral communication skills.

Responsibilities

• Monitor all orders from customers and sales reps once acknowledged.
• Track orders in a select territory using an Excel spreadsheet.
• Communicate any issues on an order with customer and/or rep.
• Resolve issues or disputes related to orders prior to shipping.
• Coordinate shipping dates with Traffic/Shipping Dept to meet install dates.
• Correspond mainly by email, with occasional phone calls from reps and customers.

Skills

Communication

Math

High call volumes

Self-motivation

Organization

Phone skills

Typing

Tools

Microsoft Word

Excel

Microsoft Outlook

AS400

Job description

Responsibilities:Monitor all orders from customers and sales reps once acknowledged.Track all orders in a select territory using an Excel spreadsheet.Communicate any issues on an order with customer and/or rep.Ability to resolve issues or disputes related to orders prior to shipping (problem solving)Work with our Traffic/Shipping Dept to coordinate shipping date to hit install dates.Most communication in this position will be by email however you would also receive phone calls from Sales Reps and customers.Will need to either know or learn our line to answer questions pertaining to product.Must be able to work in an open office atmosphere.Qualifications Requirements:Communicate effectively and professionally by phone or in writingAble to complete moderately difficult mathematical calculationsAbility to handle large call volumes in an effective and timely mannerSelf-motivated with the ability to work with limited supervision in a fast-paced environmentExcellent organizational skills and the ability to deal with confidential information and meet strict deadlinesMicrosoft Word, Excel, Microsoft Outlook, AS400Good interpersonal, written, and oral communication skills; read/write materials in EnglishGood phone skills and accurate typingPrior experience in Customer Service is preferred.BenefitsHealth InsuranceDental InsuranceVision InsuranceLife InsurancePTO401K with company matchScheduleMonday through Thursday 8:00 am to 5:00 pm. Friday 8:00 am to 3:15 pmDay Shift