Customer Care Specialist - Orders & Support

NCFI Polyurethanes. A Division of Barnhardt Manufacturing Co.

North Carolina

On-site

USD 40,000 - 55,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

NCFI Polyurethane products division of Barnhardt Manufacturing Co. is seeking a detail-oriented Customer Service Order Entry specialist to support customers by handling inquiries, processing product orders, and resolving issues accurately and efficiently.

You will maintain CRM/ERP records, verify customer data, coordinate with logistics, process payments when needed, and ensure orders are completed in alignment with company policies, quality standards, and safety requirements.

Qualifications

High school diploma or GED required.
1–2 years in customer service or order entry preferred.
Experience with CRM/ERP systems is desirable.

Responsibilities

Receive and process orders from customers.
Obtain customer details and enter into order systems with accuracy.
Verify order and customer information for correctness.
Maintain records of customer interactions in CRM/ERP.
Resolve inquiries or complaints at first point of contact.
Coordinate with other departments to fulfill orders and shipments.
Provide information to prepare and ship orders, including scheduling and quotes.
Assist with general administrative tasks to support smooth department operations.