Strategic Order & Customer Experience Specialist

Storr Office Environments; Greensboro (NC); On-site; USD 29,000 - 33,000; Full time

Job summary

Storr Office Environments in Greensboro, NC is seeking an Order Management Specialist to deliver exceptional customer service and manage order/quote entry, status confirmation, vendor acknowledgments, and proactive follow-up. You will collaborate with sales, design, and project management to exceed customer expectations and maintain accurate billing and documentation.

The ideal candidate has strong problem-solving and communication skills and thrives in a team environment.

Qualifications

• Associates Degree with 2 years of high-level customer service and data entry experience or equivalent combination of education and experience. (some accounting or purchasing background preferred)
• Experience working with computers and Windows operating system
• Interior design background a plus

Responsibilities

• Supporting the Sales Team with all aspects of order fulfillment
• Ensuring data accuracy regarding quoting and order placement
• Following up with vendors to ensure the accurate shipment and receipt dates
• Updating and tracking delivery tickets to ensure proper completion of orders
• Working with vendors to improve upon ship dates, order inaccuracies, and other issues affecting customer orders
• Working with sales to stay in communication with the customer throughout the ordering process
• Working with vendors to obtain pricing, dealer discount information, and freight charges for orders and quoting proposals
• Ensuring that billing is handled properly and promptly, including: coding, releasing of orders and invoices, and billing of proper dollar amounts
• Communicating daily with accounting to ensure that all pending issues have been resolved
• Ensuring that zero sell and credit memos have the proper authorization and are completed per company policy
• Troubleshooting any issues that occur with work orders and communicating these to the team in a timely manner in order to rectify the situation
• Taking part in weekly status meetings to ensure pertinent information is conveyed to team members regarding order fulfillment and customer satisfaction
• Understanding and following all sales service customer agreements
• Maintaining product contracts for customers (found on the T drive)
• Maintaining a clean and organized workspace, including all files and documents
• Reviewing ATB reports and working with the sales staff to resolve any issues to ensure that payment is received in a timely manner
• Providing back-up telephone coverage to the receptionist as needed
• Informing the CSR Manager any time an issue needs to be addressed or elevated
• Helping with any other duties as needed by the team at the discretion of the CSR Manager

Skills

Customer service

Data entry

Problem solving

Communication

Teamwork

Vendor coordination

Education

Associate's Degree

Job description

Storr Office Environments in Greensboro, NC is seeking an Order Management Specialist to deliver exceptional customer service and manage order/quote entry, status confirmation, vendor acknowledgments, and proactive follow-up. You will collaborate with sales, design, and project management to exceed customer expectations and maintain accurate billing and documentation.

The ideal candidate has strong problem-solving and communication skills and thrives in a team environment.