Order Management

Fairfield Chair; Lenoir (NC); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

PTO

401K with company match

Job summary

Fairfield Chair in Lenoir, NC is seeking a full-time Customer Service/Order Entry specialist to manage orders from customers and sales reps, track them in Excel, and communicate issues by email.

You will coordinate with Traffic/Shipping, learn the product line, and excel in a fast-paced open-office environment, handling high call volumes with strong organizational skills. The role emphasizes accuracy and confidentiality.

Qualifications

• Communicate effectively by phone or writing in a professional manner.
• Able to perform moderately difficult math calculations.
• Handle large call volumes efficiently and promptly.
• Self-motivated with minimal supervision in a fast-paced setting.
• Strong organizational skills and ability to manage confidential information.
• Proficient with Microsoft Word, Excel, and Outlook; basic AS400 knowledge.
• Read/write in English with good interpersonal and oral skills.

Responsibilities

• Monitor all orders from customers and sales reps once acknowledged.
• Track orders in a select territory using an Excel spreadsheet.
• Communicate issues on orders with customers or reps by email.
• Resolve order-related disputes prior to shipping with problem-solving.
• Coordinate shipping dates with Traffic/Shipping to meet install dates.
• Mainly email communication; occasional calls from sales reps and customers.
• Learn or know the product line to answer questions accurately.
• Work in an open office atmosphere with team collaboration.

Skills

Communication

Math calculations

High call volume handling

Self-motivation

Organization

Microsoft Word

Excel

AS400

English proficiency

Customer service

Tools

AS400

Job description

Job Details

Job Location: Corporate Office - Lenoir, NC 28645

Position Type: Full Time

Responsibilities

• Monitor all orders from customers and sales reps once acknowledged.
• Track all orders in a select territory using an Excel spreadsheet.
• Communicate any issues on an order with customer and/or rep.
• Ability to resolve issues or disputes related to orders prior to shipping (problem solving)
• Work with our Traffic/Shipping Dept to coordinate shipping date to hit install dates.
• Most communication in this position will be by email however you would also receive phone calls from Sales Reps and customers.
• Will need to either know or learn our line to answer questions pertaining to product.
• Must be able to work in an open office atmosphere.

QualificationsQualifications Requirements

• Communicate effectively and professionally by phone or in writing
• Able to complete moderately difficult mathematical calculations
• Ability to handle large call volumes in an effective and timely manner
• Self-motivated with the ability to work with limited supervision in a fast-paced environment
• Excellent organizational skills and the ability to deal with confidential information and meet strict deadlines
• Microsoft Word, Excel, Microsoft Outlook, AS400
• Good interpersonal, written, and oral communication skills; read/write materials in English
• Good phone skills and accurate typing
• Prior experience in Customer Service is preferred.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• PTO
• 401K with company match

Schedule

• Monday through Thursday 8:00 am to 5:00 pm. Friday 8:00 am to 3:15 pm
• Day Shift