Order Management Specialist

Kelly; Newark (CA); Hybrid; USD 33,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, vision

Telemedicine

Retirement plan

Paid holidays

Transit benefit

Short-term disability

Job summary

Kelly is seeking an entry-level Order Management Specialist in Newark, CA to support processing, reporting, data entry, issue triage, and SOX compliance for customer and partner orders.

The ideal candidate will have an Associate degree, experience with ERP and Salesforce, and strong communication and organizational skills. This hybrid role requires three days per week onsite and a Monday–Friday schedule with a pay rate of $28/hr.

Qualifications

• Associate degree or equivalent qualification.
• Experience using an ERP system.
• Experience using Salesforce or an equivalent CRM system.
• Strong organizational and attention-to-detail skills.
• Ability to multitask in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong teamwork skills and a self-starter mentality.
• Ability to work independently with appropriate guidance.
• Previous customer-facing experience.
• Experience in an ISO 13485 or GMP environment is a plus, but not required.

Responsibilities

• Support order processing for customer, international partner, and internal partner orders.
• Perform accurate data entry and maintain order-related information.
• Assist with reporting and order management activities.
• Help triage and resolve order-related issues.
• Support SOX compliance management and related documentation.
• Collaborate with members of the order management team and internal business partners.
• Provide professional communication and customer-facing support as needed.
• Take on additional responsibilities and contribute to team priorities.

Skills

Communication

Organizational skills

Multitasking

Self-starter

Teamwork

Education

Associate degree or equivalent

Tools

ERP system

Salesforce or CRM

Job description

Location: Newark, CA

Schedule: Monday-Friday, 8 hours per day

Pay Rate: $28/HR

Position Overview

We are seeking an entry-level Order Management Specialist to support a small, experienced order management team. This role will assist with order processing, reporting, data entry, issue triage, and SOX compliance activities related to customer, international partner, and internal partner orders.

The ideal candidate is early in their career and brings a high-performance mindset, strong communication skills, curiosity, and a willingness to learn. The successful candidate will be organized, trainable, proactive, and willing to take on a variety of responsibilities in a fast-paced environment.

Previous experience in a similar industry is helpful but not required. Experience using an ERP system and Salesforce—or an equivalent customer relationship management system—or is required, even if limited.

Key Responsibilities

• Support order processing for customer, international partner, and internal partner orders
• Perform accurate data entry and maintain order-related information
• Assist with reporting and order management activities
• Help triage and resolve order-related issues
• Support SOX compliance management and related documentation
• Collaborate with members of the order management team and internal business partners
• Provide professional communication and customer-facing support as needed
• Take on additional responsibilities and contribute to team priorities

Qualifications

• Associate degree or equivalent qualification
• Experience using an ERP system
• Experience using Salesforce or an equivalent CRM system
• Strong organizational and attention-to-detail skills
• Ability to multitask in a fast-paced environment
• Excellent verbal and written communication skills
• Strong teamwork skills and a self-starter mentality
• Ability to work independently with appropriate guidance
• Previous customer-facing experience
• Experience in an ISO 13485 or GMP environment is a plus, but not required

Ideal Candidate

• Early-career professional eager to develop new skills
• High-performance mindset with a strong work ethic
• Adaptable, dependable, and receptive to training
• Willing to tackle new challenges and support team needs
• Clear, professional, and collaborative communicator

Work Arrangement

This is a hybrid position requiring three days per week at the Newark site.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Get a complete career fit with Kelly.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.