customer Launch Specialist

Kelly; San Francisco (CA); On-site; USD 41,000 - 44,000; Part time

Job summary

Kelly in San Francisco is seeking a part-time Customer Launch Specialist to onboard customers to a meal management platform and provide onsite support. The role requires daily travel within the city, strong communication, and the ability to work independently in a dynamic environment.

The position supports 4-month contract duration with 10 hours per week, typically 11AM–2PM, and pay of $30.94/hour under a W2 staffing arrangement.

Qualifications

• Able to travel daily within the assigned city and manage field visits.
• Capable of autonomous work in a fast-paced environment.
• Strong verbal and written communication with time management.
• Experience in operations, support, or customer service, preferably in hospitality.

Responsibilities

• Launch new customers and onboard to the meal management platform.
• Provide onsite support, resolving user pain points and ensuring client satisfaction.
• Gather, document, and elevate client feedback and operational issues.
• Learn, communicate, and troubleshoot basic platform and order-management issues.
• Maintain detail-oriented operations for accuracy and productivity.
• Use communication and collaboration tools to report on issues and progress.
• Build and maintain relationships with empathy, professionalism, and emotional intelligence.

Skills

Travel daily

Autonomous work

Communication

Time management

Tech savvy

Tools

Slack

Zoom

Google Sheets

Job description

Customer Launch Specialist – 38112

Location: San Francisco
Contract Duration: 4 months
Contract Type: W2 under Staffing Supplier

Work Schedule: Part-time, 10 hours/week, Monday to Friday, 11AM to 2PM

Visa Sponsorship: Not Available
Travel Requirement: Must be based in New York or SF/Peninsula and willing to travel daily within respective city
Pay: $30.94/hour

About the Team

This team leads the implementation and market operations of an innovative meal management platform, supporting businesses in delivering group meal solutions that streamline ordering, scheduling, and on-time labeled delivery with local and national restaurant partners.

About the Role

The Operations Clerk-I acts as a customer launch specialist, responsible for onboarding new users to the meal management platform, resolving user issues, and ensuring a seamless onsite experience. The role manages quality and performance for clients, fields and communicates client feedback, and supports day-to-day market operations by traveling to client offices. Strong communication, time management skills, and willingness to operate independently in a dynamic environment are crucial. The role leverages technology tools (Slack, Zoom, Google Sheets) and works collaboratively with client-facing and internal teams to optimize and troubleshoot platform usage.

Key Responsibilities

• Launch new customers and onboard them to the meal management platform
• Provide high-quality onsite support, resolving user pain points and ensuring client satisfaction
• Gather, document, and elevate client feedback and operational issues
• Learn, communicate, and troubleshoot basic platform and order-management issues
• Maintain detail-oriented operations for accuracy and productivity
• Use communication and collaboration tools to report on issues and progress
• Build and maintain relationships with empathy, professionalism, and emotional intelligence

Qualifications

• Willingness to travel daily within assigned city
• Ability to operate autonomously and manage ambiguity in a fast-paced environment
• Strong communication and time management; able to manage multiple tasks
• Technical aptitude working with communication and collaboration platforms
• Previous experience in operations, support, customer service, or sales, preferably in hospitality

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Find what's next with Kelly.
As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.