Customer Service Representative - Order Management

Kelly; Alpharetta (GA); Hybrid; USD 32,000 - 43,000; Part time

Benefits offered by this job

Health benefits

Retirement plan

Paid holidays

Job summary

Kelly in Alpharetta, GA is seeking an experienced Customer Service Representative for Order Management in a manufacturing setting. You will handle orders from receipt to fulfillment and invoicing, collaborating with Supply Chain, Planning, Manufacturing and Logistics to ensure accuracy and on‑time delivery.

The role requires 3+ years in customer service, strong communication, and experience with SAP and Salesforce.

Qualifications

• 3+ years of customer service experience, preferably in manufacturing or logistics.
• Experience handling customer orders and order processing.
• SAP and Salesforce experience strongly preferred; SAP training provided.

Responsibilities

• Be primary contact for assigned customers and manage their orders.
• Process POs received mainly via email and oversee Order-to-Cash from entry to invoicing.
• Coordinate with Supply Chain, Planning, Manufacturing, Logistics and Sales to resolve issues.

Skills

Customer focus

Communication

Problem solving

Time management

Teamwork

Education

College degree preferred

Tools

SAP

Salesforce

MS Office

Job description

Customer Service Representative – Order Management | Manufacturing

Location: Alpharetta, GA

Pay Rate: $27.00/hour – flexible depending on experience

Job Type: Contract – Approximately 1 year duration

Schedule: Monday–Friday, 8:00 AM–5:00 PM or 8:00 AM–4:30 PM

Work Arrangement: Hybrid after training (training is approximately 1-3 months)

Start Date: ASAP

Note: For consideration, all candidates applying for this role MUST have professional experience with SAP and Salesforce, clearly listed on resume.

Job Summary

We are seeking an experienced Customer Service Representative to join our Customer Service and Supply Chain team in Alpharetta, GA. This is a hands‑on customer service and order management position supporting a defined portfolio of manufacturing customers.

The Customer Service Representative will manage customer orders from purchase order receipt through fulfillment and invoicing, while working closely with Supply Chain, Planning, Manufacturing, Logistics, Sales, Credit, and other internal teams.

This position is ideal for someone who enjoys working directly with customers, solving problems, coordinating across departments, and managing multiple priorities in a fast‑paced manufacturing environment.

Key Responsibilities

• Serve as the primary point of contact for an assigned group of customers.
• Receive and process customer purchase orders (POs) received primarily through email.
• Manage the Order-to-Cash process from order entry through fulfillment, shipment, and invoicing.
• Review customer orders for accuracy, completeness, and compliance with established requirements.
• Coordinate with Supply Chain and Planning teams to confirm inventory and product availability.
• Communicate with customers regarding product availability, lead times, order status, and expected delivery dates.
• Proactively address material shortages, delays, and other potential issues that could impact customer orders.
• Work with Logistics to coordinate expedited shipments when needed.
• Track shipments and provide customers with timely updates.
• Coordinate with Credit, Manufacturing, Quality, Logistics, Sales, and other internal departments to resolve customer issues.
• Help resolve customer complaints and ensure issues are appropriately communicated and followed through to resolution.
• Maintain accurate customer and order information within SAP and Salesforce.
• Provide customers with requested product, order, shipping, and account information.
• Assist with returns, credits, and post-invoicing activities when necessary.
• Support inventory management activities for applicable warehouses and customer inventory programs.
• Provide backup support to other Customer Service Representatives as needed.
• Maintain accurate records and documentation.
• Manage multiple customer requests and priorities while maintaining a high level of responsiveness and professionalism.
• Complete required administrative responsibilities, including timekeeping and other team-related documentation.

What We're Looking For

• 3+ years of customer service experience, preferably within a manufacturing, industrial, logistics, or supply chain environment.
• Experience working with customer purchase orders and order processing.
• Manufacturing customer service experience is strongly preferred.
• Experience in plastics, polymers, chemicals, industrial manufacturing, OEM, or a similar environment is a plus.
• Experience working with Supply Chain, Planning, Manufacturing, Logistics, or Sales teams.
• Strong problem-solving skills with the ability to identify issues and recommend solutions.
• Excellent verbal and written communication skills.
• Professional, articulate, and diplomatic communication style.
• Strong organizational skills with the ability to prioritize multiple requests and deadlines.
• Comfortable working in a fast-paced environment where customer needs and priorities can change quickly.
• Strong attention to detail and accuracy.
• Ability to build positive relationships with customers and internal business partners.
• Strong teamwork and collaboration skills.
• Proficient computer skills, including Microsoft Office.
• Experience with SAP and/or Salesforce is highly preferred. SAP training will be provided.
• Familiarity with basic accounting, invoicing, or credit processes is a plus.
• Experience working with international teams or customers is a plus.
• College degree is preferred but relevant experience will be considered in place of a degree.

The Ideal Candidate

The ideal candidate is a customer-focused professional who understands that customer service in a manufacturing environment involves much more than answering questions. You will be responsible for managing orders, coordinating internally, solving problems, communicating delays, and ensuring customers receive accurate and timely information. You should be comfortable having difficult conversations with customers when products are unavailable or lead times change, while working internally to find the best possible solution. Strong communication, organization, prioritization, problem-solving, and relationship‑building skills are essential.

Why This Role Matters

The Customer Service Representative is a key connection between customers and the organization. You will work closely with Sales, Supply Chain, Planning, Manufacturing, Logistics, Credit, Quality, and other teams to ensure customer orders are processed accurately and delivered as promised.

If you have manufacturing customer service experience and enjoy solving problems, coordinating across departments, and building strong customer relationships, we would like to hear from you.

Alternative Job Titles

Customer Service Representative

Order Management Specialist

Customer Service & Order Management Specialist

Sales Support Representative

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work‑related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short‑term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life‑just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.