Order Management Specialist

BlackBerry Inc.; Pinetops (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

ABB in Pinetops, NC is seeking a customer service specialist to provide internal and external support, including order, payment, and claims assistance. You will coordinate with various functions to own cases end-to-end.

The role requires a Bachelor’s degree with 0-2 years (or equivalent) and strong MS Office skills; knowledge of ABB systems SPINE, SAP, SOM is a plus. Excellent communication is essential.

Qualifications

• Bachelor’s degree with 0-2 years of experience, or an equivalent combination of education and experience in customer service.
• Strong knowledge of Microsoft Office programs and Outlook.
• Excellent written and verbal communication skills.
• Experience with ABB systems SPINE, SAP, SOM is a plus.

Responsibilities

• Provide internal and external customer service, including technical support, orders, payments, and claims.
• Coordinate with relevant functions to ensure complete case ownership.
• Improve customer satisfaction by delivering appropriate solutions.

Skills

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Communication skills

ABB systems SPINE SAP SOM

Fast-paced environment

Teamwork

Education

Bachelor’s degree

Associates degree

High school diploma

Tools

SAP

SOM

SPINE

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Planning & Fulfillment Manager __

Your role and responsibilities

In this role, you will have the opportunity to be responsible for providing internal and external customer service, including technical support, order, and payment-related assistance, claims management. Each day, you will coordinate with relevant functions to ensure complete case ownership. You will also showcase your expertise by increasing customer satisfaction by providing appropriate solutions.

The work model for the role is: #LI-Onsite This role is contributing to the Electrification Distribution Solutions in Pinetops, NC. Main stakeholders are both internal and external customers.

Qualifications for the role

• Bachelor’s degree with 0-2 years of experience, or associates with 8 years and HS with 10 years; or alternately a special combination of education and experience and/or demonstrated accomplishments in customer service.
• Strong knowledge of Microsoft programs, Excel, Word, Power Point, Microsoft outlook.
• Strong communication skills (oral and written).
• Strong knowledge of ABB systems, SPINE, SAP, SOM, would be a plus.
• Operates in a fast-paced environment where critical decisions must be made quickly, and teamwork is essential.
• This role does not include relocation.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

Why ABB?

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day. ABB is an Equal Employment Opportunity and Affimative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Why ABB Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world.

Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB. We care At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

Accommodation and Accessibility

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.

We grow

We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.