Customer Support & Solutions Specialist

Pratt Industries; Sandston (VA); On-site; USD 35,000 - 48,000; Full time

Job summary

Pratt Industries is seeking a Customer Service Representative to support customers with orders, inquiries, and product guidance. You will handle complex questions, coordinate with shipping and sales teams, and provide technical assistance on product use and safety.

The role emphasizes building customer relationships, processing requests, and ensuring documentation is complete for recurring or new orders. Strong communication and problem-solving skills are essential.

Qualifications

• One to two years of customer service experience.
• High school graduation or equivalent education and experience.

Responsibilities

• Handle customer needs via mail, phone, or electronic contact and enter or adjust orders.
• Provide product-related information, resolve questions and complaints within scope.
• Offer technical guidance on product usage, safety, and related topics.
• Coordinate with shipping, scheduling, inventory, and sales activities as needed.
• Develop clear correspondence and documentation with customers and respond to inquiries.

Skills

Providing customer service

Selling & marketing

Resolving customer problems

Correspondence writing

Interdepartmental coordination

Technical guidance

PC skills & Office apps

Team communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Pratt Industries is seeking a Customer Service Representative to support customers with orders, inquiries, and product guidance. You will handle complex questions, coordinate with shipping and sales teams, and provide technical assistance on product use and safety.

The role emphasizes building customer relationships, processing requests, and ensuring documentation is complete for recurring or new orders. Strong communication and problem-solving skills are essential.