Manufacturing CSR: Order Mgmt & Customer Success

Ammega Group; Reading (Berks County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Internal career advancement

On-the-job training

Educational support

Job summary

Ammega Group is seeking a Customer Service Representative (CSR) for a manufacturing environment, focusing on order management, customer support, and cross-functional coordination. The role emphasizes processing quotes and orders, coordinating with Sales, Engineering, and Product Management to resolve inquiries, and maintaining product knowledge.

Ideal candidates will have 2+ years of B2B customer service experience or a college degree, strong communication skills, and proficiency with

Qualifications

• 2+ years of B2B customer service experience or a college degree.
• Strong verbal and written communication skills.
• Strong math, analytical, and technical aptitude.
• Ability to work independently and collaboratively.
• Experience with Salesforce (CRM), D365 (ERP/MRP) and order management systems.
• Proficiency with Microsoft Windows-based software.
• Authorization to work in the United States.

Responsibilities

• Process customer quote requests and purchase orders.
• Convert quotes into sales orders.
• Coordinate with Sales, Engineering, and Product Management on technical and commercial inquiries.
• Provide customers with product information and transaction support.
• Maintain knowledge of products, pricing, policies, and procedures.
• Build strong customer relationships to increase loyalty and repeat business.
• Meet departmental KPIs and performance targets.
• Handle returns (RGAs), credits, and customer complaints.
• Support additional projects and responsibilities as assigned.

Skills

B2B customer service

Communication skills

Math/analytic aptitude

Independent and collaborative work

Customer service mindset

Education

College degree

2+ years B2B customer service experience

Tools

Salesforce (CRM)

D365 (ERP/MRP)

Order management systems

Job description

Ammega Group is seeking a Customer Service Representative (CSR) for a manufacturing environment, focusing on order management, customer support, and cross-functional coordination. The role emphasizes processing quotes and orders, coordinating with Sales, Engineering, and Product Management to resolve inquiries, and maintaining product knowledge.

Ideal candidates will have 2+ years of B2B customer service experience or a college degree, strong communication skills, and proficiency with