Order Orchestration & Customer Success Coordinator

Ag Processing Inc a cooperative; Omaha (NE); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) with company match

Health, dental, and vision insurance

Disability insurance

Paid time off

Job summary

Ag Processing Inc (AGP) is seeking a Customer Account Coordinator to be the main link between customers and internal teams including Sales, Logistics, Production, Quality, and Accounting. You’ll own the customer order experience from entry through fulfillment and invoicing.

You will monitor orders, communicate status, resolve issues, maintain accurate customer records, and provide proactive support to Sales and the commercial teams to ensure commitments are met.

Qualifications

• 2+ years of experience in customer service, account coordination, order management, logistics, sales support, or a related field.
• Strong organizational skills and attention to detail.
• Excellent communication and problem‑solving abilities.
• Ability to manage multiple priorities and work effectively across teams.
• Proficiency with Microsoft Office, particularly Outlook and Excel.
• Ability to learn ERP, CRM, and other business systems.

Responsibilities

• Coordinate customer orders from entry through fulfillment and invoicing.
• Communicate order status, product availability, shipments, and potential delays.
• Coordinate with Sales, Production, Logistics, Quality, and other teams to meet customer commitments.
• Identify and resolve order, pricing, billing, account, and delivery issues.
• Monitor inventory, production, and logistics information to anticipate potential problems.
• Maintain accurate customer records and business system information.
• Provide customer and account support to Sales and commercial teams.
• Prepare reports and documentation related to orders, shipments, inventory, and customer activity.

Education

Associate or bachelor's degree in business or related field

Tools

ERP systems

CRM systems

MS Office

Job description

Ag Processing Inc (AGP) is seeking a Customer Account Coordinator to be the main link between customers and internal teams including Sales, Logistics, Production, Quality, and Accounting. You’ll own the customer order experience from entry through fulfillment and invoicing.

You will monitor orders, communicate status, resolve issues, maintain accurate customer records, and provide proactive support to Sales and the commercial teams to ensure commitments are met.