Multilingual Customer Service & Order Specialist

Mitsubishi Chemical America; Phoenix (AZ); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Competitive Benefits

Benefits begin on DAY 1!

Employee Assistance Programs

Self-Paced Learning & Development

Job summary

Mitsubishi Chemical Group (MCGC) in Phoenix, AZ, is seeking a Customer Service Representative to ensure accurate order processing, invoicing, and responsive complaint handling while supporting the sales team and coordinating with Shipping, Receiving, and Manufacturing.

You will be the primary contact for calls, enter data for sales orders and work orders in JobBoss, manage POs, maintain customer profiles, generate part IDs, assist with quotes, and help produce weekly reports to keep customers

Qualifications

• High School diploma or equivalent.
• Two years of customer service experience.
• Diligence in following procedures, prioritizing, multiple tasks, and producing accurate, high quality, detailed results.
• Well-organized, self-starter able to work independently while promoting a team-environment.
• Outgoing personality with effective written and oral communication skills and the ability to communicate with internal and external customers alike.
• Strong attention to detail and problem-solving ability.
• Strong computer skills and proficiency with MS Office Suite. Advanced knowledge in Excel is preferred.
• Multilingual - Able to understand and communicate in English and Chinese is desired. Japanese and Spanish are also valuable.

Responsibilities

• Established as primary contact for incoming calls, potential new sales and follow-up.
• Main contact for sales personnel and to be available to assist on an as needed basis for customer requests.
• Data entry for all incoming work using software program for Sales order entries and work orders when needed.
• Responsible for generating Purchase orders when needed as well as updating blanket purchase order quantities, acknowledging receipt and confirmation of all other customer PO's.
• Ensuring pricing for invoicing, part information and quantities are correct and invoices are processed timely for services completed.
• Record and monitor customer related weekly reports and providing documented and accurate paperwork to S&R.
• Keeping track of Sales orders and purchase orders with customer file maintenance.
• Creating and updating Customer profile sheets.
• Ability to generate part ID and decon numbers, fill out paperwork, and incorporate changes in JobBoss.
• Update and create picture spreadsheets for kits and individual parts per customer.
• Monitor and upkeep of process notification forms (PNF) in logbook in the sales office.
• Able to assist sales with quotes and tracking information for the customer as requested.
• Reporting functions or mailing of general flyers or tracks to customers on an as needed basis.
• Assist with Non-Conformance Reports as needed.
• Ensuring company policies and procedures are followed.

Skills

Customer service

Data entry

MS Office

Excel

Bilingual English/Chinese

Problem solving

Education

High School diploma

Tools

JobBoss

Job description

Mitsubishi Chemical Group (MCGC) in Phoenix, AZ, is seeking a Customer Service Representative to ensure accurate order processing, invoicing, and responsive complaint handling while supporting the sales team and coordinating with Shipping, Receiving, and Manufacturing.

You will be the primary contact for calls, enter data for sales orders and work orders in JobBoss, manage POs, maintain customer profiles, generate part IDs, assist with quotes, and help produce weekly reports to keep customers