Manufacturing CSR: Order Management & Cross-Functional Liaison

MIR Belting; Reading (Berks County); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Career advancement

On-the-job training

Educational support

Global network access

Job summary

AMMEGA in Reading, PA is seeking a Customer Service Representative (CSR) in a manufacturing environment focused on order management, customer support, and cross-functional coordination.

You will process quotes and purchase orders, convert quotes into sales orders, and coordinate with Sales, Engineering, and Product Management on technical and commercial inquiries. You will provide customers with product information while maintaining pricing, policies, and procedures.

Qualifications

• 2+ years of B2B customer service experience or a college degree.
• Strong verbal and written communication skills.
• Strong math, analytical, and technical aptitude.
• Ability to work independently and collaboratively.
• Experience with Salesforce (CRM), D365 (ERP/MRP) and order management systems.
• Proficiency with Microsoft Windows-based software.

Responsibilities

• Process customer quote requests and purchase orders.
• 2
• Convert quotes into sales orders.
• Coordinate with Sales, Engineering, and Product Management on technical and commercial inquiries.
• Provide customers with product information and transaction support.
• Maintain knowledge of products, pricing, policies, and procedures.
• Build strong customer relationships to increase loyalty and repeat business.
• Meet departmental KPIs and performance targets.
• Handle returns (RGAs), credits, and customer complaints.
• Support additional projects and responsibilities as assigned.

Skills

B2B customer service

Verbal & written communication

Analytical thinking

Team collaboration

Independent work

Education

College degree

Tools

Salesforce

D365

Order management systems

Windows-based software

Job description

AMMEGA in Reading, PA is seeking a Customer Service Representative (CSR) in a manufacturing environment focused on order management, customer support, and cross-functional coordination.

You will process quotes and purchase orders, convert quotes into sales orders, and coordinate with Sales, Engineering, and Product Management on technical and commercial inquiries. You will provide customers with product information while maintaining pricing, policies, and procedures.