Order Management & Customer Service Specialist

GST, Inc; Cerritos (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and vision coverage

401(k) plan

Paid vacation

Additional company perks

Job summary

GST, Inc in Cerritos, CA is seeking an Order Management Representative to serve as the primary contact for a key strategic customer account and ensure seamless order fulfillment. You will coordinate with customers, suppliers, distributors, and internal teams to manage orders, provide proactive updates, and resolve issues in a fast-paced environment.

The role emphasizes accuracy in order processing, attention to pricing and delivery requirements, and collaboration with sales and operations to

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• Minimum of two (2) years of experience in excellent customer service, sales support, order management, business operations, or a related field.
• Experience working with suppliers, distributors, procurement processes, or order fulfillment preferred.
• Experience preparing price quotes and managing large volumes of data is a plus.

Responsibilities

• Process customer orders with suppliers and distributors accurately and efficiently.
• Review orders for compliance with pricing, terms, conditions, and delivery requirements.
• Manage backlog reports and open orders within GST systems and customer portals.
• Monitor, track, and follow up on quote logs and open order activities.
• Process Return Merchandise Authorizations (RMAs) and ensure timely resolution.
• Respond to customer inquiries and provide proactive order status updates.
• Identify customer needs and deliver high levels of customer satisfaction.
• Manage day-to-day customer service requests and operational inquiries.
• Assist the sales team with customer RFQs, including response preparation and documentation.
• Support order management processes to ensure operational efficiency and accuracy.
• Collaborate with internal departments, suppliers, and customers to resolve order-related issues.

Skills

Excel

Attention to detail

Communication

Customer service

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

GST, Inc in Cerritos, CA is seeking an Order Management Representative to serve as the primary contact for a key strategic customer account and ensure seamless order fulfillment. You will coordinate with customers, suppliers, distributors, and internal teams to manage orders, provide proactive updates, and resolve issues in a fast-paced environment.

The role emphasizes accuracy in order processing, attention to pricing and delivery requirements, and collaboration with sales and operations to