Order Management

UNOX S.p.A.; Indiana; Presencial; USD 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible hours

Paid time off

Mentorship

Career growth

Diversity & inclusion

Descripción de la vacante

UNOX S.p.A. is seeking a proactive Order Management Administrator to join our team.

You will own the end-to-end order process, from quotation and entry through to delivery, invoicing and returns, while maintaining accurate SAP records and providing timely updates to customers and internal stakeholders. You will liaise with Shipping, Warehouse and Head Office in Italy to ensure on-time delivery, manage stock, and support continuous improvement of order processes.

Formación

• Previous experience in a customer-facing, administrative or sales support role.
• Strong communication and customer service skills.
• Good IT skills and ability to learn new systems; SAP experience is a plus.
• Strong attention to detail and accuracy in data entry and records.
• Ability to prioritise tasks, meet deadlines and work as part of a team.

Responsabilidades

• Manage end-to-end order process from quotation to delivery, invoicing and returns.
• Process and maintain customer orders in SAP with accurate pricing and details.
• Monitor order progress and resolve issues affecting delivery schedules.
• Coordinate stock and deliveries with Shipping, Warehouse and Head Office in Italy.
• Liaise with Sales, Service, Shipping and Finance on order status and accounts.
• Support customers and dealers by phone and email with order information.
• Manage returns, credits and non-standard orders per procedures.
• Maintain up-to-date customer and order records and archives.
• Produce reports and support continuous improvement in order management.

Conocimientos

Customer-facing

Administrative support

Communication skills

IT skills

SAP experience

Attention to detail

Team player

Microsoft Office

Herramientas

SAP

Microsoft Office

Descripción del empleo

Camberley, UK United Kingdom
FULL-TIME

Main responsibilities

• Manage the end-to-end order process, ensuring the smooth and timely handling of orders from quotation and entry through to delivery, invoicing and returns.
• Accurately process and maintain customer orders in SAP, ensuring all order information, including pricing, customer details and delivery requirements, is complete, accurate and up to date.
• Monitor order progress and delivery schedules, proactively identifying, escalating and resolving issues.
• Coordinate stock and deliveries into the UK, working closely with Shipping, Warehouse and Head Office in Italy to ensure products are available, prepared and delivered according to customer requirements.
• Liaise with Head Office and internal departments, including Sales, Service, Shipping and Finance, to manage stock, production, order status, invoicing, credit, payments and other customer account-related matters.
• Support customers and dealers via telephone and e‑mail, handling enquiries and providing accurate information on product availability, order status, stock delays and expected delivery dates.
• Manage returns in accordance with the RMA procedure, as well as non‑standard orders, credits, free‑of‑charge orders and loan requests, ensuring company procedures are properly followed.
• Maintain accurate and up‑to‑date customer and order records, including databases, sales contracts, correspondence, documentation and archives, in accordance with company procedures and data management requirements.
• Produce reports and support continuous improvement, identifying opportunities to improve order management efficiency, accuracy, customer service and overall process performance.
• Support Order Management team performance and continuity, contributing to agreed KPIs and providing cover when required.

Requirements

• Previous experience in a customer‑facing, administrative or sales support role is desirable; experience in retail or hospitality is also considered an advantage
• Strong communication and customer service skills
• Good IT skills, including proficiency in Microsoft Office and the ability to learn new systems; SAP experience is considered an asset
• Strong attention to detail and accuracy, particularly in data entry and record management
• Ability to prioritise tasks, meet deadlines and work effectively as part of a team, with a proactive and reliable approach

What Unox offers

• Flexible Working Hours
• Paid time off & overtime
• Mentorship & coaching
• Career growth & training programs
• Diversity & inclusion policies

The job position is open to candidates of all genders and gender identities, in compliance with current equal opportunity regulations.