Back office (French/German Speaking)

UNOX S.p.A.; Indiana; Vor Ort; USD 30.000 - 32.000; Vollzeit

Benefits dieser Stelle

Flexible Working Hours

Work-Life balance initiatives

Paid time off & overtime

Company canteen

Health insurance & welfare programs

Mentorship & coaching

Career growth & training programs

Diversity & inclusion policies

Team building activities

Zusammenfassung

Unox S.p.A., leader nella produzione di forni di alta gamma, cerca un addetto back office che sia primo punto di contatto per potenziali clienti, guidandoli nell’esperienza d’acquisto e proponendo soluzioni su misura.

La figura gestirà opportunità di vendita, supportando il team interno con CRM, follow-up e raccolta del Voice of Customer; richiede laurea in lingue/marketing/comunicazione, ottime capacità relazionali e fluency in inglese/francese o tedesco.

Qualifikationen

• Comprovata capacità di comunicare in modo efficace con i clienti.
• Abilità a costruire rapporti a distanza e gestire relazioni con i clienti.
• Competenza nell’uso di CRM e strumenti digitali.
• Laurea in lingue, marketing o comunicazione o ambiti affini.

Aufgaben

• Identifica potenziali clienti e sviluppa opportunità di vendita.
• Sviluppa conti esistenti con follow-up e nuove opportunità di vendita.
• Prioritizza lead in linea con la strategia commerciale.
• Supporta clienti e rivenditori con soluzioni su misura e follow-up.
• Supporta la forza vendita esterna nello sviluppo e progetti.

Kenntnisse

Interpersonal skills

Comunicazione

CRM aptitude

Lingue straniere

Ausbildung

Laurea in lingue/marketing/comunicazione

Jobbeschreibung

Cadoneghe, Padova Italy

FULL-TIME

26.800 - 28.800 La RAL prevista per questa posizione, in relazione al requisito richiesto di 1-2 anni di esperienza, prevede un minimo di €26.800 e un massimo di €28.800

Unox S.p.A., a market leader in high-end oven production and recognized as a Great Place to Work® in Italy for the eighth consecutive year, is looking for a back office employee. In this role, you will be the first point of contact for potential clients, engaging with them through multiple communication channels. Your goal will be to understand their needs, present the best solutions, and guide them toward a successful purchasing experience.

Main responsibilities

• Develops and qualifies sales opportunities by identifying potential customers, understanding their needs and building long-term relationships.
• Develops existing accounts through follow-up, cross-selling, new product promotion and recurring revenue opportunities.
• Prioritizes leads and prospects in line with the commercial strategy.
• Supports customers and resellers with tailored solutions and follow-up activities.
• Supports the external sales force in customer development, loyalty activities, planning and ongoing projects.
• Analyzes competitors and customer feedback to identify opportunities and provide relevant insights.
• Manages customer interactions and records, collects the «voc» (Voice of Customer), ensuring information and follow-ups are properly updated and shared with relevant internal departments.
• Standardizes Inside Sales processes and contributes to continuous improvement and the generation of new sales opportunities.

Requirements

• Strong interpersonal and communication skills, with the ability to adapt tone and messaging across different platforms.
• Demonstrated ability to build rapport and establish trust with customers remotely.
• Comfortable using CRM systems, messaging platforms, and digital tools.
• Fluency in English, French and /or German are required.
• Bachelor's degree in Languages, Marketing, Business, Communication, or related fields.
• Highly organized, resilient, and goal-oriented.

What Unox offers

• Flexible Working Hours
• Work-Life balance initiatives
• Paid time off & overtime
• Company canteen
• Personal and family welfare
• Health insurance & welfare programs
• Mentorship & coaching
• Career growth & training programs
• Diversity & inclusion policies
• Team building activities

The job position is open to candidates of all genders and gender identities, in compliance with current equal opportunity regulations.