Order & Logistics Coordinator

Alfa Laval Mid Europe GmbH; United States; On-site; USD 33,000 - 36,000; Full time

Job summary

Alfa Laval Mid Europe GmbH in Greenwood, IN seeks a Customer Service Associate to deliver timely, accurate order entry and shipping coordination.

You will respond to inquiries, confirm orders, manage changes, and provide status updates while routing escalations via ServiceNow and supporting continuous improvement.

The ideal candidate has a High School diploma, experience with customers, strong English writing and typing skills, and the ability to work independently or in a team.

Qualifications

• Experience working with customers and/or suppliers.
• Ability to speak and write English.
• Efficient typing skills.
• Handle varying call volumes.

Responsibilities

• Enter customers’ orders
• Secure order confirmations
• Facilitate order changes
• Provide updates on order status
• Proactively follow-up on orders based on local reports/tasks
• Obtain and manage shipping instructions
• Acquire and provide standard order and shipping documentation
• Ensure proper routing of escalations in Service Now to the correct departments
• Drive/Support continuous improvement activities identified

Skills

Customer service

English proficiency

Typing

Communication skills

Education

High School Diploma or GED

Job description

Alfa Laval Mid Europe GmbH in Greenwood, IN seeks a Customer Service Associate to deliver timely, accurate order entry and shipping coordination.

You will respond to inquiries, confirm orders, manage changes, and provide status updates while routing escalations via ServiceNow and supporting continuous improvement.

The ideal candidate has a High School diploma, experience with customers, strong English writing and typing skills, and the ability to work independently or in a team.