Order Coordinator

Alfa Laval Mid Europe GmbH; United States; On-site; USD 33,000 - 36,000; Full time

Job summary

Alfa Laval Mid Europe GmbH in Greenwood, IN seeks a Customer Service Associate to deliver timely, accurate order entry and shipping coordination.

You will respond to inquiries, confirm orders, manage changes, and provide status updates while routing escalations via ServiceNow and supporting continuous improvement.

The ideal candidate has a High School diploma, experience with customers, strong English writing and typing skills, and the ability to work independently or in a team.

Qualifications

• Experience working with customers and/or suppliers.
• Ability to speak and write English.
• Efficient typing skills.
• Handle varying call volumes.

Responsibilities

• Enter customers’ orders
• Secure order confirmations
• Facilitate order changes
• Provide updates on order status
• Proactively follow-up on orders based on local reports/tasks
• Obtain and manage shipping instructions
• Acquire and provide standard order and shipping documentation
• Ensure proper routing of escalations in Service Now to the correct departments
• Drive/Support continuous improvement activities identified

Skills

Customer service

English proficiency

Typing

Communication skills

Education

High School Diploma or GED

Job description

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140‑year‑old start‑up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the job

As an integral member of our team, you will play a pivotal role in the first line of support to our customers, ensuring a timely response and superior customer experience to all inquiries to exceed customer expectations. You will have the opportunity to Secure that all orders are updated accurately reflecting the customers’ requirements and demands so that the correct parts are ordered and shipped, contributing to the overall success and growth of our organization. Currently, this is an opportunity located in Greenwood, IN

As a part of the team, you will:

• Enter customers’ orders
• Secure order confirmations
• Facilitate order changes
• Provide updates on order status
• Proactively follow-up on orders based on local reports/tasks
• Obtain and manage shipping instructions
• Acquire and provide standard order and shipping documentation
• Ensure proper routing of escalations in Service Now to the correct departments
• Drive/Support continuous improvement activities identified

We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.

What you know

You have a High School Diploma or GED with relevant experience, and:

• Experience working with customers and/or suppliers
• Ability to speak and write English
• Efficient Typing skills
• Handle varying call volumes
• How to be service oriented
• Can work individually and in a team environment
• Ability to execute tasks based on standard operating procedures or guidelines

At Alfa Laval, we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations, currently, we are prioritizing candidates who reside in the US or have an established presence in the area.

What’s in it for you?

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. "Your work will have a true impact on Alfa Laval’s future success." Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more. At Alfa Laval, we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job, background, skills, and experience to get it right. The base salary for this role is typically $24.00 – $26.00/hour

EEO/Vet/Disabled Employer

Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140‑year‑old start‑up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

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