Data Center Supply & Customer Fulfillment Lead

Alfa Laval Corporate AB; Richmond, Northern (VA, KY); Hybrid; USD 62,000 - 73,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan

Life insurance

Job summary

Alfa Laval is seeking a Data Center Fulfillment Coordinator to support data center customers through the quote-to-cash process. You will be the primary Operations contact, coordinating with sales, planning, and suppliers to maintain real‑time delivery updates and accurate forecasts.

The role requires a Bachelor’s degree and 3+ years in customer service or project support, with strong communication and multi‑tasking capabilities. Onsite in Richmond, VA with a competitive benefits package.

Qualifications

• Bachelor’s degree in Business Administration, Engineering, or related discipline mandatory.
• 3+ years of experience in customer service, field coordination, or project support.
• Proven ability to manage multiple customer touchpoints and coordinate across internal teams.
• Familiarity with logistics, service scheduling, or supply chain dependencies.
• Strong communication and escalation skills.
• Understanding of BHE S&OP, Operations planning, Logistics, and Dependencies.
• Ability to identify Risks Early and Escalate Appropriately.
• Professional Relationship Management under Time-Sensitive Conditions.
• Experience in customer service, service coordination, logistics, or project management related roles.
• Strong communication and follow-through skills.
• Ability to balance multiple priorities with professionalism.

Responsibilities

• Support the quote to cash process for Data center customers with all relevant operational and supply information.
• Represent Operations in front of data center customers.
• Provide order status updates and delivery date information; handle purchasing, and prepare supplier shipping documents.
• Coordinate with global sales and demand planning regarding customer forecasting and supply allocations.
• Manage supplier databases and act as the primary contact for data center customers and sales.
• Provide a single, global view of the supply chain for data center customers.

Skills

Customer service

Coordination

Logistics

Supply chain

Communication

Education

Bachelor's degree in Business Administration, Engineering, or related discipline

Job description

Alfa Laval is seeking a Data Center Fulfillment Coordinator to support data center customers through the quote-to-cash process. You will be the primary Operations contact, coordinating with sales, planning, and suppliers to maintain real‑time delivery updates and accurate forecasts.

The role requires a Bachelor’s degree and 3+ years in customer service or project support, with strong communication and multi‑tasking capabilities. Onsite in Richmond, VA with a competitive benefits package.