Order Coordinator

Alfa Laval; Greenwood (IN); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Healthcare

Dental & Vision

Wellness program

401(k)

Paid holidays

Paid time off

Job summary

Alfa Laval in Greenwood, Indiana seeks a customer service-focused order entry specialist to provide timely responses and ensure accurate order processing, confirmations, and shipping instructions. You will handle order changes, track status, and escalate issues through Service Now, while upholding our commitment to diverse and inclusive hiring.

The role offers a comprehensive benefits package and a base hourly wage of $24.00–$26.00, reflecting market norms for entry to mid-level support roles in

Qualifications

• Experience in customer service or with suppliers is preferred.
• Ability to speak and write English clearly.
• Fast and accurate typing skills.
• Ability to handle varying call volumes and provide service-oriented support.
• Ability to work independently and in a team.

Responsibilities

• Enter customers’ orders.
• Secure order confirmations.
• Facilitate order changes.
• Provide updates on order status.
• Proactively follow-up on orders based on reports/tasks.
• Obtain and manage shipping instructions.
• Provide standard order and shipping documentation.
• Route escalations in Service Now to the correct departments.
• Support continuous improvement activities.

Skills

Customer service

English fluency

Typing skills

Order processing

Teamwork

Education

High School Diploma or GED

Job description

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the job

As an integral member of our team, you will play a pivotal role in the first line of support to our customers, ensuring a timely response and superior customer experience to all inquiries to exceed customer expectations. You will have the opportunity to Secure that all orders are updated accurately reflecting the customers’ requirements and demands so that the correct parts are ordered and shipped, contributing to the overall success and growth of our organization. Currently, this is an opportunity located in Greenwood, IN

As a part of the team, you will:

• Enter customers’ orders
• Secure order confirmations
• Facilitate order changes
• Provide updates on order status
• Proactively follow-up on orders based on local reports/tasks
• Obtain and manage shipping instructions
• Acquire and provide standard order and shipping documentation
• Ensure proper routing of escalations in Service Now to the correct departments
• Drive/Support continuous improvement activities identified

"We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.

What you know:

You have a High School Diploma or GED with relevant experience, and:

• Experience working with customers and/or suppliers
• Ability to speak and write English
• Efficient Typing skills
• Handle varying call volumes
• How to be service oriented
• Can work individually and in a team environment
• Ability to execute tasks based on standard operating procedures or guidelines

At Alfa Laval, we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations, currently, we are prioritizing candidates who reside in the US or have an established presence in the area.

What’s in it for you?

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success. Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more. At Alfa Laval, we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job, background, skills, and experience to get it right. The base salary for this role is typically $24.00 – $26.00/hour

Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

EEO/Vet/Disabled Employer