Order Fulfillment Specialist — Manufacturing

Pries Enterprises Inc; Independence (IA); Presencial; USD 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Dental Insurance

Vision Insurance

Short- and Long-Term Disability

Life Insurance

401(k) Matching

Monthly Bonuses

Vacation Time

Team-based work environment

Opportunities for growth and continued

Descripción de la vacante

Pries Enterprises is seeking a Customer Service Representative to join our Independence, Iowa team. You will serve as the vital link between customers and production, quoting orders, tracking status, and ensuring on-time delivery.

You will manage orders, communicate updates, and coordinate with Sales, Quality, Shipping, and production to resolve issues. A customer-first mindset and 1–2 years of related experience are preferred.

Formación

• 1–2 years of customer service, account support, order management, or related experience preferred.
• Excellent written and verbal communication skills.
• Strong attention to detail and the ability to maintain accurate information.
• Ability to handle customer complaints and concerns with professionalism, patience, and a solution-focused attitude.
• Strong time-management and prioritization skills.
• Ability to manage multiple orders and requests while meeting deadlines.
• Comfortable learning and navigating ERP systems and other computer software.
• Ability to understand technical information and learn basic manufacturing terminology, drawings, and die prints.
• A customer-first mindset and a desire to provide exceptional service.
• Ability to work effectively as part of a team in a fast-paced manufacturing environment.

Responsabilidades

• Manage customer orders from purchase order through delivery, keeping customers informed throughout the process.
• Organize incoming orders and prioritize customer requests based on production schedules and customer needs.
• Prepare quotes for new orders and production runs and communicate pricing accurately to customers.
• Coordinate product returns, customer concerns, and complaints with the Quality Department and other internal teams.
• Establish and communicate ship dates while monitoring production schedules and order status.
• Enter and maintain accurate customer and order information within our ERP system
• Navigate order entry, order status, customer data, and part information within the ERP system.
• Develop a basic understanding of aluminum extrusion drawings and Pries die prints to better support customers and production.
• Communicate professionally and effectively with customers through phone calls and email.
• Work closely with Sales, Production, Quality, Shipping, and other departments to resolve issues and keep orders moving.
• Provide a high level of customer service while looking for opportunities to improve processes and the customer experience.

Conocimientos

Customer service

Communication

Attention to detail

ERP systems

Herramientas

ERP software

Descripción del empleo

Pries Enterprises is seeking a Customer Service Representative to join our Independence, Iowa team. You will serve as the vital link between customers and production, quoting orders, tracking status, and ensuring on-time delivery.

You will manage orders, communicate updates, and coordinate with Sales, Quality, Shipping, and production to resolve issues. A customer-first mindset and 1–2 years of related experience are preferred.