Manufacturing Customer Service & Order Specialist

Pries Enterprises, Inc.; Independence (IA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Short- and Long-Term Disability

Life Insurance

401(k) Matching

Monthly Bonuses

Vacation Time

Team-based work environment

Opportunities for growth and continued

Job summary

Pries Enterprises is seeking a Customer Service Representative in Independence, Iowa to serve as the key link between customers and production. You will ensure quotes are accurate, orders are produced on schedule, and deliveries meet commitments.

The role emphasizes customer focus, organization, and the ability to manage multiple priorities in a fast-paced manufacturing environment. You will communicate professionally by phone and email and collaborate with Sales, Production, Quality, Shipping.

Qualifications

• 1–2 years of customer service or order management experience.
• Excellent written and verbal communication skills.
• Detail-oriented with strong organizational abilities.

Responsibilities

• Manage customer orders from PO through delivery and update status.
• Organize incoming orders and prioritize requests based on schedules.
• Prepare quotes for new orders and communicate pricing accurately.
• Coordinate returns and concerns with Quality and other teams.
• Enter and maintain customer data in the ERP system.
• Work with Sales, Production, Quality, Shipping to resolve issues.

Skills

Customer service

Communication

Order management

Job description

Pries Enterprises is seeking a Customer Service Representative in Independence, Iowa to serve as the key link between customers and production. You will ensure quotes are accurate, orders are produced on schedule, and deliveries meet commitments.

The role emphasizes customer focus, organization, and the ability to manage multiple priorities in a fast-paced manufacturing environment. You will communicate professionally by phone and email and collaborate with Sales, Production, Quality, Shipping.