Order Fulfillment & Customer Care Specialist

Pilgrim's; Lufkin (TX); On-site; USD 34,000 - 46,000; Full time

Job summary

Pilgrim’s is seeking a Customer Service Representative to process daily orders for assigned accounts and coordinate with Production Planning, Inventory Control, Warehousing, Transportation and Sales to ensure timely order fulfillment.

The role requires 1-3 years in customer service, strong communication, and proficiency with SAP, Excel, and Outlook; you’ll thrive in a fast-paced environment and may travel as needed.

Qualifications

• 1-3 years experience in a customer service related position
• Outstanding customer service skills
• Professional telephone skills
• Strong written and verbal communication skills
• Efficient and detail oriented

Responsibilities

• Processes daily all orders received for accounts that are assigned to this position.
• Maintains a current and accurate procedures manual detailing processing requirements for each assigned account.
• Evaluates inventory, production and transportation issues to coordinate customers' orders.
• Confirms pricing and invoicing with accuracy within 24 hours of order receipt.
• Coordinates between credit, accounting and customer on invoicing discrepancies.
• Reports customer feedback and complaints to management or consumer relations.
• Maintains collaboration between warehouse, transportation, inventory control, sales and marketing and the customer.

Skills

Customer service

Telephone skills

Written communication

Verbal communication

Multitasking

Detail orientation

Tools

SAP

Microsoft Excel

Microsoft Outlook

Job description

Pilgrim’s is seeking a Customer Service Representative to process daily orders for assigned accounts and coordinate with Production Planning, Inventory Control, Warehousing, Transportation and Sales to ensure timely order fulfillment.

The role requires 1-3 years in customer service, strong communication, and proficiency with SAP, Excel, and Outlook; you’ll thrive in a fast-paced environment and may travel as needed.