Customer Care & Order Fulfillment Specialist

Motion Industries; Fort Dodge (IA); On-site; USD 19,000 - 30,000; Full time

Job summary

Motion Industries in Fort Dodge, IA is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls.

You will quote prices, place orders by telephone, email, or counter sales, and coordinate with account reps to drive customer satisfaction and profitability.

The role requires strong communication, basic computer skills, reliable organization, and attention to detail in a fast-paced environment.

Qualifications

• High school diploma or GED is typically required.
• 0 to 3 years of related experience.
• Excellent reliability and attention to detail.
• Strong written and verbal communication skills.
• Basic computer skills and familiarity with business systems.
• Product knowledge is preferred.

Responsibilities

• Responds to basic customer inquiries regarding products and quotes.
• Enter orders and process customer requests via multiple channels.
• Negotiate price within parameters to influence gross profit.
• Maintain inventory levels and source products.
• Partner with Account Representatives to ensure customer satisfaction.
• Expedite backorders and handle returns.

Skills

Reliability

Communication

Multi-tasking

Computer skills

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries in Fort Dodge, IA is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls.

You will quote prices, place orders by telephone, email, or counter sales, and coordinate with account reps to drive customer satisfaction and profitability.

The role requires strong communication, basic computer skills, reliable organization, and attention to detail in a fast-paced environment.