Customer Experience & Order Fulfillment Specialist

Kelco Industries; Illinois; On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Job summary

Kelco Industries is seeking a Customer Service Representative in Woodstock, IL to manage orders from intake through fulfillment. You will communicate with customers and internal teams to ensure accurate order requirements and timely information, resolving issues as they arise.

In this role you will enter orders in NetSuite, review purchase orders for accuracy, monitor status, and maintain customer records. Strong communication and organizational skills are essential in this fast-paced

Qualifications

• High school diploma or equivalent required; additional education preferred.
• 2+ years of customer service, order management, or related experience preferred; manufacturing experience a plus.
• Experience with ERP/business systems and Microsoft Office preferred.
• Strong communication, organizational, and problem-solving skills.

Responsibilities

• Serve as a primary point of contact for assigned customers regarding orders, product availability, delivery status, and general inquiries.
• Enter, review, and maintain customer orders accurately within our ERP/NetSuite system.
• Review customer purchase orders for accuracy and completeness, including part numbers, quantities, pricing, shipping requirements, and requested delivery dates.
• Monitor open customer orders and proactively communicate potential delays, changes, or other issues that may affect customer requirements.
• Coordinate with production, Planning, Shipping, Sales, and other departments to obtain accurate order status and delivery information.
• Provide order acknowledgments and communicate changes to pricing, availability, lead times, or delivery dates as appropriate.
• Respond to customer questions and concerns in a professional, timely, and solutions-oriented manner.
• Assist with resolving order discrepancies, shipping issues, returns, credits, and other customer-related matters by coordinating with the appropriate internal departments.
• Communicate customer-specific requirements and special instructions to appropriate internal personnel.
• Maintain accurate customer records, order notes, correspondence, and other documentation.
• Develop and maintain effective working relationships with customers and internal departments to support timely and accurate order fulfillment.
• Identify recurring customer or order-related issues and communicate opportunities for process improvement.

Skills

Safety Awareness

Customer Focus

Communication

Attention to Detail

Organization & Prioritization

Problem Solving

Collaboration

Accountability

Adaptability

Professionalism

Education

High school diploma or equivalent

Job description

Kelco Industries is seeking a Customer Service Representative in Woodstock, IL to manage orders from intake through fulfillment. You will communicate with customers and internal teams to ensure accurate order requirements and timely information, resolving issues as they arise.

In this role you will enter orders in NetSuite, review purchase orders for accuracy, monitor status, and maintain customer records. Strong communication and organizational skills are essential in this fast-paced