Onsite Order & Customer Support Specialist - Florence

BlackBerry Inc.; South Carolina; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health plan options

Dental plan options

Vision benefit

Company paid life insurance

Disability benefits

Employee discount program

401k plan

ESAP

Job summary

ABB is hiring an Order Handling Specialist in Florence, SC reporting to the Order Handling Manager. The role focuses on processing orders, coordinating with Sales, Marketing, Logistics, and other teams to ensure timely delivery, and serving as the first contact for customer inquiries.

Strong Microsoft Office skills and ABB system familiarity are required. The role involves achieving targets like on-time delivery and inventory turns, with emphasis on high-quality customer communication and

Qualifications

• Bachelor degree (no minimum experience) OR Associate degree PLUS minimum 1 year of related experience OR High School diploma PLUS minimum 2 years of related experience
• Customer support or quality management experience in manufacturing
• Strong knowledge of Microsoft programs, Excel, Word, Power Point, Microsoft Outlook
• Strong communication skills (oral and written)
• Strong knowledge of ABB systems, SPINE, SAP, SOM, a plus
• Operates in a fast-paced environment where critical decisions must be made quickly, and teamwork is essential.

Responsibilities

• Focusing on achievement of defined targets, including inventory turn on finished goods, requested on-time delivery, and Net Promoter Score.
• Processing orders by coordinating with Sales, Product Marketing, Logistics, and other internal teams to ensure that customers receive accurate and timely delivery of products.
• Acting as the first port of call for customers’ queries and orders and ensuring the resolution of customer issues.
• Supporting in after-sales service by resolving customer issues and ensuring effective and efficient customer communication by utilizing specific commercial communication tools.

Skills

Customer support

Quality management

Communication skills

MS Excel

MS Word

PowerPoint

Outlook

Education

Bachelor degree

Associate degree

High School diploma

Tools

SPINE

SAP

SOM

Job description

ABB is hiring an Order Handling Specialist in Florence, SC reporting to the Order Handling Manager. The role focuses on processing orders, coordinating with Sales, Marketing, Logistics, and other teams to ensure timely delivery, and serving as the first contact for customer inquiries.

Strong Microsoft Office skills and ABB system familiarity are required. The role involves achieving targets like on-time delivery and inventory turns, with emphasis on high-quality customer communication and