Customer Experience & Order Fulfillment Specialist

Talentify; Vancouver (WA); On-site; USD 25,000 - 31,000; Full time

Job summary

Motion Industries in the United States is seeking a Customer Service Representative to accurately fulfill customer orders and handle incoming calls under close supervision.

The role requires strong communication, attention to detail, and the ability to multi-task with moderate computer skills. Typical duties include order entry, pricing negotiation within parameters, and coordinating shipping and returns.

Qualifications

• High school diploma or GED required.
• 0–3 years of related experience.
• Strong communication and multi-tasking abilities.
• Proficiency with basic computer applications and email.

Responsibilities

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk-in (counter sales).
• Negotiates price to influence gross profit within defined parameters.
• May adjust non-contract pricing to meet customer demands while maximizing profit.
• Builds customer relationships to drive repeat business and improve processes.
• Ensures inventory levels by ordering items and managing stock.
• Determines cost-effective shipping methods for orders.
• Expedites backorders and may pull inventory for shipment to customers.
• Handles customer returns as needed.
• Performs other duties as assigned.

Skills

Reliability

Organization

Attention to detail

Communication

Multi-tasking

Computer skills

Product knowledge

Education

High school diploma or GED

Tools

Business systems

Job description

Motion Industries in the United States is seeking a Customer Service Representative to accurately fulfill customer orders and handle incoming calls under close supervision.

The role requires strong communication, attention to detail, and the ability to multi-task with moderate computer skills. Typical duties include order entry, pricing negotiation within parameters, and coordinating shipping and returns.