Order Excellence Specialist — ERP & Customer Care

EControls; San Antonio (TX); Vor Ort; USD 36.000 - 48.000; Vollzeit

Zusammenfassung

EControls is seeking a Customer Service Representative in San Antonio, TX to support customers through the order lifecycle. You will enter orders in JD Edwards EnterpriseOne, respond to questions, and coordinate with Planning and Shipping to deliver timely updates with a positive customer experience.

The role emphasizes accurate data entry, strong communication, and the ability to manage multiple priorities in a fast-paced environment.

Qualifikationen

• High school diploma or equivalent.
• Bachelor’s Degree in Engineering, Business, or Finance preferred.
• One to three years of inside sales, customer service, order management, or related experience preferred.
• Strong written and verbal communication skills, with a professional and customer-focused approach.
• Strong organizational skills and attention to detail, particularly when entering and maintaining order information.
• Ability to manage multiple priorities, meet deadlines, and work effectively in a fast-paced environment.
• Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
• Experience with ERP or database systems; experience with JD Edwards EnterpriseOne, Oracle, or Agile preferred.

Aufgaben

• Enter and process customer orders accurately and on time in EnterpriseOne (JDE), including order data entry, order changes, and retrieval and processing of portal orders.
• Respond promptly and professionally to customer questions regarding orders, product or service information, lead times, order status, and shipping.
• Prepare and communicate order acknowledgements, confirmed ship dates, shipment tracking information, and other relevant order updates.
• Proactively notify customers of delays, changes to lead times, or other order issues; communicate available alternatives when appropriate and confirmed internally.
• Coordinate with Planning, Shipping, and other internal departments to follow up on customer requests, confirm order details, and help resolve routine issues.
• Maintain accurate and complete customer and order records in the ERP system and related databases.
• Monitor open orders and follow up on outstanding items to help ensure customers receive timely, accurate information.
• Escalate complex customer concerns, recurring issues, or requests requiring exceptions or management decisions to the Manager – Customer Service.
• Support the management of demo equipment inventory by tracking unit location, condition, and availability; processing check-outs and returns; and maintaining accurate records.

Kenntnisse

Inside sales

Customer service

Order management

Multitasking

Communication

Ausbildung

Bachelor's Degree in Engineering, Business, or Finance

High school diploma or equivalent

Tools

JD Edwards EnterpriseOne

Oracle

Excel

ERP systems

Jobbeschreibung

EControls is seeking a Customer Service Representative in San Antonio, TX to support customers through the order lifecycle. You will enter orders in JD Edwards EnterpriseOne, respond to questions, and coordinate with Planning and Shipping to deliver timely updates with a positive customer experience.

The role emphasizes accurate data entry, strong communication, and the ability to manage multiple priorities in a fast-paced environment.