Customer Service Representative

Innovative Health LLC; Scottsdale (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Innovative Health LLC in Scottsdale, AZ is seeking a Customer Service Representative to enter customer fulfillment requests into JDEdwards and coordinate with Shipping and Customer Service Manager to deliver exceptional service.

You will interface with customers and internal teams to ensure accurate order processing, monitor status, and drive process improvements while maintaining precise records.

Qualifications

• Associate degree or equivalent considered.
• Detail-oriented with strong organization.
• Able to enter, extract, evaluate and present data.
• Strong verbal and written communication; multitasking.
• MS Word, Excel, PowerPoint, Outlook proficiency.
• Preferred experience with JDE or ERP.

Responsibilities

• Interface with customers, distributors, and field personnel to enter orders and resolve issues.
• Receive and review sales orders for accuracy using contract review procedures.
• Input sales orders, provide acknowledgements, and update customers on status.
• Collaborate with demand planning, production, and shipping to meet customer needs.
• Review reports and maintain accurate records.
• Assist with short- and long-term planning, and process improvements.
• Perform additional projects or duties as needed.

Skills

Detail-oriented

Organization

Data entry

Communication

MS Office

ERP familiarity

Education

Associate degree

Tools

JDE

Job description

The Customer Service Representative is responsible for interacting with customers, distributors, and field personnel to insure timely and accurate entry of customer fulfillment requests into JDEdwards, our ERP System. You will be working with Shipping personnel to resolve any fulfillment challenges and to work closely with the Customer Service Manager in establishing individual and team goals and ensure delivery of exceptional service to internal and external customers.

Essential Duties and Responsibilities:

• Interface extensively with internal and external customers to enter orders, resolve issues, and general inquiries
• Receive sales orders from customers and review for accuracy utilizing contract review procedures
• Input sales orders, provide order acknowledgements, and communicate with customers on order status and assist with resolving discrepancies
• Collaborate with demand planning, production, and shipping in exceeding customers' needs and expectations
• Review and interpret reports while maintaining accurate records
• Assist with short-term and long-term strategic planning, project initiatives and system & process improvements
• Additional projects or duties as needed

Qualifications:

• Associate degree or equivalent combination of education, training and/or experience that fulfills the requirements of the position will be considered
• Detail-oriented with great organization skills
• Ability to enter, extract, evaluate and present data
• Ability to effectively communicate with teammates across various departments of the organization
• Excellent verbal and written communication skills
• Ability to manage multiple demands in a professional manner
• Working knowledge of Microsoft Word, Excel, Power Point, and Outlook.
• Preferred experience with JDE or other ERP System