Order Entry Specialist

SITE Staffing Inc.; Menomonee Falls (WI); Hybrid; USD 26,000 - 28,000; Full time

Job summary

SITE Staffing Inc. is seeking an Order Entry Specialist to accurately enter and process customer orders from initiation to fulfillment. You will work closely with Sales, Operations, Purchasing, Warehouse, and Customer Service to ensure timely and accurate order processing.

The ideal candidate is detail-oriented, with strong communication skills and the ability to manage multiple priorities in a fast-paced environment. Availability includes 8:30 AM – 5:00 PM CST with two remote days.

Qualifications

• 1+ year of order entry, customer service or sales-support experience.
• High School Diploma or equivalent required; higher education preferred.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office Suite.
• Exceptional attention to detail and organizational skills.
• Ability to work independently and in a team.
• Experience with ERP or CRM systems is a plus.

Responsibilities

• Enter and process customer orders in order management systems.
• Review orders for pricing accuracy and product availability.
• Verify customer and billing/shipping details and requirements.
• Coordinate with Sales, Warehouse, Purchasing, Customer Service, and Operations.
• Monitor order status and communicate updates to customers and stakeholders.
• Handle order modifications, cancellations, credits, returns and adjustments.
• Maintain accurate customer and order records in company systems.
• Investigate and resolve order-related issues promptly.
• Identify improvements to order entry and fulfillment processes.
• Ensure compliance with procedures and data standards.

Skills

Strong communication

Detail-oriented

Multi-tasking

Problem solving

Education

High School Diploma or equivalent

Tools

Oracle ERP

OnContact CRM

Salesforce

Microsoft Office

Job description

Availability to work 8:30 AM – 5:00 PM CST with two remote days

Pay: $19-20/hour

Position Overview

As the frontline ambassador for our customers, the Order Entry Specialist plays a critical role in ensuring a seamless and positive customer experience from order placement through fulfillment. This position is responsible for accurately entering and processing customer orders, maintaining up-to-date order information, and coordinating closely with Sales, Operations, Purchasing, Warehouse, and Customer Service teams.

The ideal candidate is a confident and clear communicator with exceptional attention to detail, strong organizational skills, and a proactive approach to problem-solving. You’ll be responsible for managing multiple priorities in a fast-paced, growth-oriented environment while helping ensure orders are processed efficiently, accurately, and delivered on time.

If you’re passionate about customer service, enjoy working collaboratively, and want to make a measurable impact on customer satisfaction, sales, and profitability, we’d love to meet you.

Primary Responsibilities

• Accurately enter and process customer orders within company order management systems.
• Review orders for completeness, pricing accuracy, product availability, and compliance with company policies and procedures.
• Verify customer information, billing details, shipping requirements, and other order specifications.
• Partner with Sales, Warehouse, Purchasing, Customer Service, and Operations teams to resolve order discrepancies and ensure timely fulfillment.
• Monitor order status and proactively communicate updates, changes, or potential delays to customers and internal stakeholders.
• Process order modifications, cancellations, credits, returns, and other adjustments as needed.
• Maintain accurate and complete customer and order records within company systems.
• Investigate and resolve order-related issues in a timely and professional manner.
• Identify opportunities to improve order entry and fulfillment processes, and recommend solutions that improve efficiency and the customer experience.
• Ensure compliance with company procedures, data accuracy standards, and established order-processing guidelines.
• Support sales and profitability objectives by helping ensure orders are processed accurately and efficiently.
• Perform additional duties and responsibilities as assigned by management.

Required Qualifications

• High School Diploma or equivalent required; Associate’s or Bachelor’s degree in Business, Communications, or a related field preferred.
• 1+ year of experience in order entry, customer service, sales support, administrative support, or a related role.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Exceptional attention to detail and organizational skills.
• Strong problem-solving and decision-making abilities.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Ability to work effectively both independently and collaboratively as part of a team.

Preferred Qualifications

• Experience in the industrial or transportation aftermarket industry.
• Familiarity with 12V electrical components in an e-commerce or distribution environment.
• Hands-on experience with Oracle ERP systems.
• Working knowledge of CRM platforms such as OnContact or Salesforce.