Order Entry Representative

Snap-on; Montgomery (AL); On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

401k with company match

Full medical with options for Dental &

Employee Assistance Program

Pension

Employee Stock Purchase Program

Employee Purchase Program

Tuition Reimbursement Program

13 paid vacation days + 1 week paid?s

Annual raises and bonuses

Job summary

Snap-on is seeking an Order Entry Representative to support its franchise network. The role offers a fast-paced environment with opportunities to ensure accurate sales orders and timely resolutions for customers.

You will process orders, transfers and returns, manage large batch files in ERP, and coordinate with sales and inventory teams to keep order flow smooth.

Qualifications

• Minimum 2 years administrative or order entry experience.
• Minimum high school diploma or equivalent; Associate or bachelor's degree preferred.
• Excellent PC skills, Excel and Microsoft Office; understands data tables.
• Proficiency with order management systems; batch ordering tools preferred.
• Strong attention to detail and accuracy; ability to handle large volumes of orders.
• Problem-solving skills and ability to resolve issues efficiently.
• Understanding of end-to-end sales order process from entry to invoice.
• Excellent prioritization and ability to manage multiple tasks.
• Strong verbal and written communication; able to interact with customers and colleagues.
• Flexible in daily activities and adapt to changing priorities.

Responsibilities

• Prepare and process manual transactions including sales orders, transfers, and returns.
• Prepare and process large batch order file into ERP system.
• Review orders for completeness and accuracy, ensuring all necessary information is provided.
• Communicate with customers to resolve any order discrepancies or issues in a timely manner.
• Coordinate with other departments, such as sales and inventory management, to ensure seamless order processing.
• Utilize mass ordering tools and techniques to streamline the processing of bulk orders.
• Assist in the development and implementation of procedures to improve the efficiency of the order entry process.
• Provide exceptional customer service by responding to inquiries and requests promptly and professionally.
• Record all inbound contacts and manage open cases through the CRM system.
• Meet or exceed individual department metrics.
• Leverage RCI tools to identify and implement process opportunities to enhance service and/or improve franchisee productivity.
• All other duties assigned by management.

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Tools

ERP system

Batch ordering tools

CRM system

Job description

Overview

Full job description Are you looking to start your career with a great company? Snap-on’s Customer Care Center is currently hiring an Order Entry Representative to support our franchise network. Our Customer Care Center is a fun, friendly, fast-paced environment where our team provides a World Class Customer Experience via Phone, Email, and Text Message. We offer competitive pay, full benefits, and a great work/life balance.

Benefits and Perks

• 401k with company match
• Full medical with options for Dental and Vision
• Employee Assistance Program
• Pension
• Employee Stock Purchase Program
• Employee Purchase Program
• Tuition Reimbursement Program
• Start with 13 paid vacation days and 1 week paid sick time (accrued based on hire date)
• Annual raises and bonuses (dependent on profitability of the business)

Responsibilities

• Prepare and process manual transactions including but not limited to sales orders, transfers, and returns.
• Prepare and process large batch order file into ERP system.
• Review orders for completeness and accuracy, ensuring all necessary information is provided.
• Communicate with customers to resolve any order discrepancies or issues in a timely manner.
• Coordinate with other departments, such as sales and inventory management, to ensure seamless order processing.
• Utilize mass ordering tools and techniques to streamline the processing of bulk orders.
• Assist in the development and implementation of procedures to improve the efficiency of the order entry process.
• Provide exceptional customer service by responding to inquiries and requests promptly and professionally.
• Record all inbound contacts and manage open cases through the CRM system.
• Meet or exceed individual department metrics.
• Leverage RCI tools to identify and implement process opportunities to enhance service and/or improve franchisee productivity.
• All other duties assigned by management.

Qualifications

• Minimum 2 years administrative or order entry experience
• Minimum high school diploma or equivalent. Associate or bachelor’s degree preferred.
• Excellent PC skills, knowledge of Excel and other Microsoft Office programs, Understands use and function of data tables.
• Proficiency with order management systems and software, with experience in batch ordering tools preferred.
• Strong attention to detail and accuracy, with the ability to maintain focus while processing large volumes of orders.
• Problem-solving skills and the ability to resolve issues efficiently and effectively.
• Understanding of end-to-end sales order process flow; entry to invoice.
• Excellent ability to prioritize own workload.
• Proficient in verbal & written communication and able to quickly transition between various media channels effectively.
• Flexible in daily activities, change priorities and coordinate multiple tasks.
• Strong communication skills, both verbal and written, with the ability to interact professionally with customers and colleagues.
• Ability to use a wide range of procedures & analyze situations to determine what action should be taken within limits of standard practice.

Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran

If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.